While you're doing your part to flatten the curve, we've provided some easy ways manage your services and get support.

• Visit our support pages for quick videos, helpful articles, and FAQs to troubleshoot on your own
  
  
• Pay your bill online
  
  
• Open the Cox app to get support, chat with our agents and visit customer forums
  

Yes, but we're reducing the hours at our stores. For the time being, they will be open Monday - Friday, 10 am to 4 pm, and closed Saturdays and Sundays. Locate a store.

There are a few convenient ways to pay your bill at home, including our pay bill tool as well as the Cox app.

In response to the Coronavirus, we’ve reduced our store hours to Monday – Friday, 10 am to 4 pm If you need to make a cash payment outside of store hours, you can use these authorized payment locations.
 

• CheckfreePay (found in Walmart)
  
  
• Western Union
  
  
• MoneyGram
  
  
• Fidelity Express
  

Note: At most of these locations, the merchant may charge a fee to accept a payment which could cost between $1.50 and $3.49.

For the time being, Cox technicians aren't making home visits. While we can't come into your home, our technicians are still here to support you with virtual tools, including remote assistance, live video chat and more to ensure your services are working correctly.

There are a few things that could cause wifi to stop working. Here are some basic steps to troubleshoot your wifi:
 

1. Restart your gateway device
   
   
2. Confirm that both radio bands on the modem are enabled, 2.4GHz and 5 GHz
   
   
3. Make sure you are entering the correct wifi password
   
   
4. Restart the device that’s trying to connect to the wifi
   
   

For more information, see tips on improving your home wifi.

You can visit our Easy Connect page to get up and running quickly.

There are many things that can keep you from getting the fastest speeds possible. If you are experiencing slower speeds, check out these helpful tips or watch this video about bandwidth tips.

Make sure you have your Cox User Id and Password handy and follow these instructions.

In order to troubleshoot your VPN connection, use these instructions.

Note: For problems logging in to your work VPN, contact your IT support for assistance.