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Hitron CDA-30360

Details




Modem Information

DOCSIS 3.0 modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150



Front View


Click to enlarge.

The Hitron CDA 30360 Cable Modem is a DOCSIS 3.0 cable modem. After the cable modem is successfully registered on the network, the Power and Status indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.




Back View

image of back view of Hitron CDA 30360 modem

Click to enlarge.


The Hitron CDA 30360 has the following ports available on the back of the modem:

  • POWER - Connects the cable modem to the power adapter
  • CATV - Connects to the cable wall outlet
  • ETH - Connects to the Ethernet port on your computer or home network



MAC Address

image of MAC Address of DPQ3925 gatewayClick to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting


The modem lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
Downstream

image downstream icon
Green BlinkingEstablishing a connection from the Internet to the computer

Solution: Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone - connection with one download frequency
Solid BlueNone - connection with multiple download frequencies, known as channel bonding
Upstream

image upstream icon
OffEstablishing a connection from the computer to the Internet

Solution: Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone - connection with one upload frequency
Solid BlueNone - connection with multiple upload frequencies, known as channel bonding
Status

image of status icon
Green BlinkingEstablishing a connection to the cable provider

Solution: Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone - connection established
Solid BlueNone - connection established
LAN

image of LANS icon
Green BlinkingNone - data flowing between the computer and the Internet
Solid GreenNone - connected to LAN device, such as a computer or router
Solid BlueNone - connected to LAN device, such as a computer or router

Manufacturer Resources

For more detailed technical information on the Hitron CDA 30360, refer to the Quick Start Guide (PDF).

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