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Hitron CDA-30360

Details

     

Modem Information

DOCSIS 3.0 modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Preferred 100

   

Front View


Click to enlarge.

The Hitron CDA 30360 Cable Modem is a DOCSIS 3.0 cable modem. After the cable modem is successfully registered on the network, the Power and Status indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

     

Back View

Back View of Hitron CDA 30360 modem

Click to enlarge.

 

The Hitron CDA 30360 has the following ports available on the back of the modem:

  • POWER - Connects the cable modem to the power adapter
  • CATV - Connects to the cable wall outlet
  • ETH - Connects to the Ethernet port on your computer or home network
     

MAC Address

MAC Address of DPQ3925 gatewayClick to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting


The modem lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Downstream

Downstream icon
Green Blinking Establishing a connection from the Internet to the computer

Solution: Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid Green None - connection with one download frequency
Solid Blue None - connection with multiple download frequencies, known as channel bonding
Upstream

Upstream icon
Off Establishing a connection from the computer to the Internet

Solution: Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid Green None - connection with one upload frequency
Solid Blue None - connection with multiple upload frequencies, known as channel bonding
Status

Status icon
Green Blinking Establishing a connection to the cable provider

Solution: Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid Green None - connection established
Solid Blue None - connection established
LAN

Lans icon
Green Blinking None - data flowing between the computer and the Internet
Solid Green None - connected to LAN device, such as a computer or router
Solid Blue None - connected to LAN device, such as a computer or router

Manufacturer Resources

For more detailed technical information on the Hitron CDA 30360, use the resources below from Hitron.

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