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Getting a Call When Voice Mail Arrives

 

Solution

Want to ensure you are notified when someone leaves a message on your home phone? Follow the steps below to receive a call when voice mail arrives.

How It Works

Just enter a phone number where you can be reached - such as a cell or work number - and then turn on the out dial notification feature and schedule delivery. That way, your cell or work number will ring with a message that voice mail is waiting on your home phone.

To listen to that voice mail, do not hang up. Rather, press *5 and then enter your PIN followed by the pound (#) key to access the voice mail, or you can wait and dial your voice mail number when it's more convenient.

1
  1. From your home phone, dial the voice mail access code (*298).
  2. Press 44 to access the Notifications Menu.
2
  1. Press 2 to access the out dial number prompt.
  2. Enter the phone number where you can be reached, beginning with the area code.
  3. Listen and confirm that the number entered is correct.
  4. Select one of the following options.
    • Press 1 if the number is correct.
    • Press 2 if the number is incorrect, and then enter the desired number.

Note: You can change your out dial phone number at any time by completing steps 1 and 2 again.

Important: Returning long-distance phone calls using Cox Voice Mail functionality will result in Cox long-distance charges being assessed, including calls made from customers with Toll Restrictions on their Cox account.

3

After entering your out dial phone number, turn on the Out dial Notification feature.

Turn On for the First Time

  1. Press 121.

    Result: The Out dial Notification turns on. The default setting is off.
  2. Press *2 to access the Schedule Notifications menu.

Turn Off Out dial Notification

Press 4412 from the Main Menu and follow the prompt to turn off the out dial feature.

Note: Turning off out dial does not delete any out dial settings you've entered.

Turn On Again

Press 4412 from the Main Menu and follow the prompt the turn on the out dial feature again. The previously selected outdial settings are turned on.

4

After turning on the out dial function, schedule the notifications to arrive at a time that is convenient for you.

  1. Press 51 to access the Schedule Notification Out dial menu.
  2. Select one of the following options.
    • Press 1 to schedule messages marked "urgent." Then select one of the following options.
      • Press 1 to use the default number previously entered.
      • Press 2 to add and use a different number. This number does not delete the default number.
    • Press 2 to schedule normal messages. Then select one of the following options.
      • Press 1 to use the default number previously entered.
      • Press 2 to add and use a different number. This number does not delete the default number.
  3. Follow the prompts to select the time and day when the notifications for either urgent or normal messages can be sent to you.
    1. Select the days to receive notifications. You can select one, some, or all seven days.
    2. Select the timeframe within which to receive notifications. Begin with the start time. The hours: 1-12, and minutes at 15-minute increments, either a.m. or p.m. and then select the end time.
  4. Repeat steps b and c if you're setting up different settings for urgent and normal voice mail messages.

After completing the steps above, you can use the following shortcuts from the Main Menu to change your settings at any time.

  • 442 - Change the default phone number where you can be reached.
  • 4412 - Turn ON or OFF the out dial feature.
  • 4451 - Change the delivery schedules for notifications that normal and urgent voice messages are waiting.

Note: You can set up a maximum of two different delivery schedules: one for the default phone number and one for the additional phone number set up in step 4b.

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