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General Alarm Information


Primary Fire Alarm

  • Cox Homelife is not a primary fire alarm.
  • The following is set out in your customer agreement:

    “... if Cox installs smoke or heat detector/alarms in your premises. Cox has informed me that the installation of smoke or heat detectors and/or smoke or heat alarms in my residence is intended as a secondary detection source for smoke and fire events and that the installation is not intended to satisfy compliance requirements with local fire codes or other applicable residential codes. I agree to assume any risk of loss associated with this installation and the requirements under all applicable local fire codes.”

Alarm Service For My Business Run Out of My Home

As stated in the Service Agreement:
Section 1. Scope of Agreement:
"This Agreement is for the installation of a residential alarm system in your home as set forth on the first page of this Agreement, or in the System Proposal which is incorporated herein by reference (“System”), and for alarm monitoring and other services (“Services”)."

Alarm Subscriber Available for Installation

The alarm subscriber is highly encouraged to be present at the time of installation as they are the party responsible for training others in the home about the operation of the system and the importance of avoiding false alarms. If the subscriber’s municipality requires the subscriber to obtain an alarm permit, the permit application may require the subscriber to initial the other documents before the installer departs in acknowledgment of several points such as the items listed below.

  • Did alarm business provide an owner’s manual and sufficient training on the operation of this alarm system?
  • Did alarm business inform you that you must obtain an alarm permit with XX days?
  • Did alarm business stress the importance of preventing false alarms?

Pet Alley to Prevent Motion Sensor Tripping the Alarms

If you have a pet, Cox Homelife can set the unit to allow for a pet alley. This is an area along the floor that will not activate the detector.

Moving to a New Residence

The Cox Homelife system may be moved to a new location within the Cox Homelife serviceable area as long as High Speed Internet is available.

  • Upon request, Cox Homelife will uninstall the system for $99.
  • The subscriber may opt to uninstall the system themselves and must notify Cox Homelife first so that the service can be properly deactivated. Once deactivated, the Touchscreen will display a message stating that the service is no longer active. Only then can the subscriber uninstall and move the system. (Unplugging / uninstalling the equipment without notice to Cox Homelife may result in damaged units, false alarms, and related fines.)
  • Cox Homelife will reinstall the system at no charge if the customer signs a new price lock agreement. Subscribers who renew their Cox Homelife contract will get a 20% discount to use toward system upgrades (additional cameras, sensor, etc.).
  • Cox Homelife will charge $149 to reinstall the system if the customer declines a new contract and elects to pay month to month instead.
  • Ultimately the subscriber may do what they wish with their purchased equipment. Subscribers may leave the system in place for the next resident / tenant if they choose.

New Alarm Permit if Moving the Alarm System to a New Address

  • Alarm permits are specific to jurisdictions as well as address.
  • Subscribers are instructed to consult their city’s Alarm Ordinance for information.

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