• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
  • View Cart

Flashback Trojan Virus Information


Cox Communications is dedicated to protecting the Internet experience of our customers. We notify customers when their computer systems may be infected with a virus or other malicious software. Flashback is a Trojan horse virus that steals confidential information from the Mac computers it compromises.

Flashback Trojan masquerades as an Adobe Flash Player plug-in installer but also takes advantage of Java. Visiting a website containing Flashback on an Apple OS X system that has Java installed can result in the malware infecting your computer in the following ways.

  • The malware requests an administrator password to install a code package in the Applications folder of your Mac.

    Important: Do not provide your administrator password.
  • The malware installs in user accounts. After installing, the Flashback injects code into your Web browsers and other applications to steal passwords and other personal information.

Removal Instructions

This malicious software has many forms and versions. While no utility can always detect and remove all versions from all operating systems, Cox recommends using the following information to learn more about the issue and to help detect the Flashback Trojan malware.


Further assistance is available from Cox Complete Care.

Search for More Articles


Image of 2 Chat Bubbles

Need More Help? Let's chat!

Chat live with a Cox agent to get the fastest answers to all your top questions.