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Finding Your In-Home WiFi Network SSID or Password

Solution

Need more help with your WiFi connection? Visit our In-Home WiFi Support page.

To connect devices to a secure in-home WiFi network, you need the WiFi name and password. Use the following steps to find your device's WiFi information.
 

If you have a My WiFi-enabled modem, use the My WiFi portal on Cox.com to see your Wireless Network Name (SSID) and Password. Refer to Managing Your In-Home Network with My WiFi.

1

Check the following places for the standard WiFi name and password.

  • Device Owner's Manual
  • The Cox Welcome Kit booklet
  • WiFi Modem or Router Sticker

Refer to the following example of a WiFi modem or router sticker.

image of a sample modem sticker showing network name and password

2

Use the standard WiFi name and password to try to connect your device to the WiFi network.

  • If the device connects, then you have successfully located your SSID and password. All steps complete.
  • If the device does not connect, then continue to the next step.
3

On your computer or device, open a web browser.

4

In the address bar image of a sample router address , enter one of the following addresses.

  • http://192.168.1.1
  • http://192.168.0.1
  • http://192.168.0.254
  • http://192.168.1.254
  • http://www.routerlogin.net
  • http://www.routerlogin.com

Note: If these addresses don't work, then refer to your WiFi modem or router owner’s manual.

5

Enter the following default User name and Password in the pop-up window, and click OK.

  • User name: admin
  • Password: password

image of a router login prompt sample
 
Notes:

  • Refer to your owner's manual if the above login does not work.
  • If you have changed the default login, then contact your device manufacturer.
  • If you are renting your equipment from Cox, then contact us.
6

Once you are logged in, complete the following steps to locate your Network Name (SSID) and password.

Note: The location of these settings may vary depending on the device manufacturer.
 

    1. From the left menu, under Basic, click Wireless.
    2. Under Setup, click Wireless Settings.
       
      image of a sample router settings menu

Results:

  • Network Name (SSID) is in the Name (SSID) field.
  • Passwords are located in the following fields.
    • For WEP encryption, your current wireless password is located in the Key 1 field.
    • For WPA/WPA2 encryption, your current wireless password is located in the Passphrase field.

Note: To learn more about the different types of wireless network security, see Ways to Secure Your Wireless Network.

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