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Finding Your In-Home WiFi Network SSID or Password

Solution

To connect devices to a secure in-home WiFi network, you need the WiFi name and password. Use the following steps to find your modem or router's WiFi information.
 

If you have a Panoramic Wifi Gateway, then use the Panoramic Wifi app or web portal at wifi.cox.com to see your WiFi network name (SSID) and password. See Panoramic Wifi App, Web Portal, and Pods for more details.

1

Check the following places for the standard WiFi name and password.

  • Your WiFi Modem or Router Owner's Manual
  • The Cox Welcome Kit booklet
  • WiFi Modem or Router Sticker

Refer to the following example of a WiFi modem or router sticker.

image of a sample modem sticker showing network name and password

2

Use the standard WiFi name and password to try to connect your device to the WiFi network.

  • If the device connects, then you have successfully located your SSID and password. All steps complete.
  • If the device does not connect, then continue to the next step.
3

On your computer or device, open a web browser.

4

In the address bar image of a sample router address , enter one of the following addresses.

  • http://192.168.1.1
  • http://192.168.0.1
  • http://192.168.0.254
  • http://192.168.1.254
  • http://www.routerlogin.net
  • http://www.routerlogin.com

Note: If these addresses don't work, then refer to your WiFi modem or router owner’s manual.

5

Enter the following default User name and Password in the pop-up window, and click OK.

  • User name: admin
  • Password: password

image of a router login prompt sample
 
Notes:

  • Refer to your owner's manual if the above login does not work.
  • If you have changed the default login, then contact your device manufacturer.
  • If you are renting your equipment from Cox, then contact us.
6

Once you are logged in, complete the following steps to locate your Network Name (SSID) and password.

Note: The location of these settings may vary depending on the device manufacturer.
 

    1. From the left menu, under Basic, click Wireless.
    2. Under Setup, click Wireless Settings.
       
      image of a sample router settings menu

Results:

  • Network Name (SSID) is in the Name (SSID) field.
  • Passwords are located in the following fields.
    • For WEP encryption, your current wireless password is located in the Key 1 field.
    • For WPA/WPA2 encryption, your current wireless password is located in the Passphrase field.

Note: To learn more about the different types of wireless network security, see Ways to Secure Your Wireless Network.

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