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Finding Your In-Home WiFi Network SSID or Password


Need more help with your WiFi connection? Visit our In-Home WiFi Support page. 

WiFi modems available from Cox offer a secured network. You will need to know your WiFi name and password to allow other devices to access your In-Home WiFi network. If you have forgotten your WiFi name and password, you may be able to locate that information in the following places.

  • The sticker on the bottom of your WiFi Modem or router.
    Sample imagine contaning network name and password
  • The Cox Welcome Kit booklet – If a Cox technician performed your installation, it may also be recorded by your installation technician in the “Important Customer Information” section. Once you do locate this information, be sure to record it in your Welcome Kit.

If you changed the standard provided Network Name (SSID) or password provided by Cox with the device, you can locate them by following the steps below.

If you have a My WiFi enabled modem or device, you can use the My WiFi portal on Cox.com to see your Wireless Network Name (SSID) and Password. Refer to Managing Your In-Home Network with My WiFi.


On your computer, open a web browser.


In the address bar, enter one of the following addresses.
Router address sample

  • http://www.routerlogin.net
  • http://www.routerlogin.com

Note: If none of these addresses work, we recommend you check in the owner’s manual for your device.


Enter your User name and Password in the pop-up window and click OK.
Router login prompt sample

  • The default login for most common manufacturers is the following.
    • User name: admin
    • Password: password
      Note: User name and password are both case sensitive.
  • Refer to your owner's manual if the above login does not work.
  • If you have changed the default login, you will need to contact your device manufacturer.
  • If you are renting your equipment from Cox, contact us.

Once you are logged in, complete the following steps to locate your Network Name (SSID) and password.

Note: The location of these settings may vary depending on the device manufacturer.

    1. From the left menu, under Basic, click Wireless.
    2. Under Setup, click Wireless Settings.
      Sample router settings menu


  • Network Name (SSID) is in the Name (SSID) field.
  • Password locations:
    • For WEP encryption, your current wireless password is located in the Key 1 field.
    • For WPA/WPA2 encryption, your current wireless password is located in the Passphrase field.
      Note: To learn more about the different types of wireless network security, see Ways to Secure Your Wireless Network.

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