Cox offers the Cox Mobile Protection Plan (CMPP) that provides device insurance, service contract, and support for Cox Mobile devices. The following benefits are included with the CMPP.
- Next-day replacement, except on Sundays
- Unlimited cracked screen repair for eligible devices
- Unlimited battery replacement after the manufacturer's warranty
- 24/7 expert tech support
- Unlimited photo and video storage
The Cox Mobile Protection Plan is available once the device is active and provides you with support that covers repairs and replacements. This plan is only available at the time of purchase and cannot be added at a later time. For more information refer to Cox Mobile Protection Plan details.
Coverage Status
Complete the following actions to identify if the Cox Mobile Protection Plan covers your line.
From the primary MyAccount profile, click View line details, and then under Line Options, view Cox Mobile Protection Plan status.
Ways to File a Device Claim
You can file a device claim either by phone or online anytime.
| Method | Action |
|---|---|
| Online |
|
| Phone | Call 888-275-5108 between 7 a.m. and 11 p.m. CT, then follow the prompts to file a claim. |
Important: If your device is lost or stolen, contact us to suspend your service before you contact CMPP. This protects your account from unauthorized access.
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