• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location

Filing a Claim for the Cox Mobile Protection Plan


Cox offers the Cox Mobile Protection Plan (CMPP) that provides device insurance, service contract, and support for Cox Mobile devices. The following benefits are included with the CMPP.

  • Next-day replacement, except on Sundays
  • Unlimited cracked screen repair for eligible devices
  • Unlimited battery replacement after the manufacturer's warranty
  • 24/7 expert tech support
  • Unlimited photo and video storage

The Cox Mobile Protection Plan is available once the device is active and provides you with support that covers repairs and replacements. This plan is only available at the time of purchase and cannot be added at a later time. For more information refer to Cox Mobile Protection Plan details.

Coverage Status

Complete the following actions to identify if the Cox Mobile Protection Plan covers your line.

From the primary MyAccount profile, click View line details, and then under Line Options, view Cox Mobile Protection Plan status.

Ways to File a Device Claim

You can file a device claim either by phone or online anytime.

  1. Go to www.phoneclaim.com/coxmobile.
  2. Click Get Started and follow the onscreen prompts.
PhoneCall 888-275-5108 between 7 a.m. and 11 p.m. CT, then follow the prompts to file a claim.

Important: If your device is lost or stolen, contact us to suspend your service before you contact CMPP. This protects your account from unauthorized access.

Search for More Articles