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Filing a Claim for the Cox Mobile Protection Plan

Solution

Cox offers the Cox Mobile Protection Plan (CMPP) that provides device insurance, service contract, and support for Cox Mobile devices. The following benefits are included with the CMPP.

  • Claims submitted online prior to midnight Central Time receive a next-day replacement, except on Sundays the claim must be submitted prior to 10:00 a.m. CT.
  • Unlimited cracked screen repair for eligible devices
  • Unlimited battery replacement after the manufacturer's warranty
  • 24/7 expert tech support at https://asurion.com/coxmobilesupport
  • Unlimited photo and video storage

The Cox Mobile Protection Plan is available once the device is active and provides you with support that covers repairs and replacements. This plan is only available at the time of purchase and cannot be added at a later time. For more information refer to Cox Mobile Protection Plan details.

Subscribers to Cox Mobile who are moving out of the Cox Mobile service footprint to the state of New York, cannot continue their subscription to the Cox Mobile Protection Plan (CMPP). The CMPP subscription will be terminated upon relocation of your service and it becomes your responsibility to locate and subscribe to a phone maintenance plan available in New York.

Coverage Status

Complete the following actions to identify if the Cox Mobile Protection Plan covers your line.

At Cox.com, from the primary MyAccount profile, click View line details, and then under Line Options, view Cox Mobile Protection Plan status.

Ways to File a Device Claim

You can file a device claim either by phone or online anytime.

Method Action
Online
  1. Go to www.phoneclaim.com/coxmobile.
  2. Click Get Started and follow the onscreen prompts.
Phone Call 888-275-5108 between 7 a.m. and 11 p.m. CT, then follow the prompts to file a claim.
 

Important: If your device is lost or stolen, contact us to suspend your service before you contact CMPP. This protects your account from unauthorized access.

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