Electronic Funds Transfer (EFT) is the term used to define the process by which we instruct your financial institution to perform a one-time transfer of funds from your bank account to Cox Communications. When presenting a check for payment, you authorize Cox to make a one-time EFT from your account, using information from your check. This process is well established and is being utilized by most companies today.
- An EFT may debit your account as quickly as the day you make your payment.
- This is not a recurring transaction. An EFT payment will occur only once for the amount of the check that you mail to Cox for that month’s payment.
What happens to the check?
High-resolution image technology is used to create a copy of both the front and back of your check.
- This copy will be stored electronically for two years.
- The information contained on that check will be electronically archived for an additional five years.
- For your protection, the National Automated Clearing House Association (NACHA) regulations require that the original check be destroyed. This prevents it from being presented for payment more than once.
- If you need a copy of your check please contact your financial institution.
The EFT transaction will appear on your account statement from your financial institution.
- It may be located in a different place on your statement than where your checks normally appear. For example, it may appear under "other withdrawals" or "other transactions."
- The transaction detail on your bank statement will include the following:
- Payee name: Cox Communications
- Your original check number
- The amount of the payment
An unauthorized debit is defined as an Electronic Funds Transfer from a customer’s account initiated by either a company or person who is not authorized by the customer to initiate the transfer.
- An electronic funds transfer in an amount greater than that authorized by the consumer or that results in a debit to the consumer’s account earlier than authorized by the consumer.
- An unauthorized debit does not include an Electronic Funds Transfer initiated with fraudulent intent by the consumer or any person acting in concert with the consumer.
In the case of an unauthorized or improper debit, your financial institution will advise you of your rights under the NACHA regulations and assist you in disputing the transaction.