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False Alarm Fees

Solution

Canceling a False Alarm

You must cancel false alarms by entering your code into the Touchscreen.

False Alarm Fines

  • You can be fined for false alarms.
  • The fees for false alarms vary from city to city.
  • Refer to your city Alarm Ordinance for information specific to your location.
  • Alarm users should communicate directly with their respective city if and when they receive notice of a fine. Cox Homelife will only contact a customer if the city has revoked the user's permit or if Cox Homelife is required to by law to cease monitoring the alarm system.

Alarm Permit Revoked for Excessive False Alarms

  • Your alarm permit may be revoked for excessive false alarms.
  • Alarm users should communicate directly with their respective city if and when they receive notice of revocation. Cox Homelife will only contact a customer if the city has revoked the user's permit or if Cox Homelife is required to by law to cease monitoring the alarm system.
  • Refer to your city Alarm Ordinance for information specific to your city.

Reinstating A Revoked Alarm Permit

Refer to your city Alarm Ordinance for information specific to your location.

False Alarm Prevention Education / Training From Your City

  • Your city may offer false alarm prevention education.
  • Refer to your city Alarm Ordinance for information specific to your location.

Appealing False Alarm Assessments or Alarm Permit Revocation

Refer to your city Alarm Ordinance for information specific to your city.

Police Response to the Alarm Without A Valid Alarm Permit

  • If your Cox Homelife service is active, the police will respond in the usual manner; however, you may be fined for not having a valid alarm permit.
  • Refer to your city Alarm Ordinance for information specific to your location.

False Alarm Penalties Caused by Inclement Weather

Refer to your city Alarm Ordinance for information specific to your location.

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