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Support

Extending Your Payment Date Online

Solution

Use the following information to extend and commit to a future payment date in the Cox app and on Cox.com. 

  • A transaction is not completed on the scheduled date until you return to add a method of payment.
  • The payment must be made by 5:00 p.m. on the scheduled day to avoid a service interruption.

Note: If you have Cox Mobile, then you are not eligible for future payment dates.

1

Follow the steps in the table below to access your Cox account profile online or in the Cox app.
 

If accessing via…Then…
Cox app
  1. Open the Cox app or download it from your app store.
  2. Sign in using your Cox User ID and Password.
Cox.com
  1. From the Cox.com homepage, click the person icon.
  2. Enter your Cox User ID and Password.

    Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.
     
2

Complete the steps in the table below to access billing and payment options online or in the Cox app.
 

If accessing via…Then…
Cox app
  1. From the Home screen, tap BILLING.
  2. From the Billing screen, tap Payment Options.
Cox.com
  1. From My Account Overview window, click Billing.
  2. From the Payment & billing options window, click Other payment options.
3

To select your payment option online or in the Cox app, complete the step in the table below.
 

If accessing via…Then…
Cox appFrom the Payment Options screen, tap Move Payment Date.

Image of Move Payment Date in Cox App
Cox.comFrom the Payment options window, from the Request more time to pay section, click Move payment date.

Image of Move Payment Date

Note: If this option is greyed out, then you are not eligible to schedule a future payment. Choose another payment option or contact us.
4

Complete the following steps to set up the date, the amount, and confirm the extension.

  1. On the Request additional time to pay window, select the payment date.

    image of payment date field

  2. From Payment amount, select the amount you want to pay or enter a different amount.

    Note: The entered payment amount cannot be lower than the amount due. 

  3. Click Confirm extension.

    image of payment window
     
    Results    : The Review details and submit pop-up window displays.
5

Review the Terms of Service and complete the following.

  1. Click to agree to the Terms of Service.

    Important: You must make your payment by 5:00 p.m. on the payment extension date to avoid a service interruption. Click the back button in your web browser to make changes to your payment date / amount. All changes are final once you click Submit.

  2. Click Submit.
     
    Result    : The payment extension is now scheduled.

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