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Exchange or Return Your Cox Mobile Device

Solution

Use the following information to learn how to exchange or return a device to Cox after a disconnect, upgrade, or downgrade of service.

  • Review the following to qualify for Buyer's Remorse.
    • For equipment purchased in a retail location, you have 14 days to qualify.
    • For equipment that is shipped, you have 16 days to qualify.
  • Devices cannot be returned or exchanged if they have been replaced due to an insurance claim,
  • A restocking fee may be charged when exchanging or returning a device.
  • Accessories returned must be in the original unopened packaging.

Options to Return Your Device

Use one of the following free methods to return your equipment.

OptionInstructions
Cox Solutions StoreFind a Cox Solutions Store near you.
Contact usContact us to discuss and process your request

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