Exchange or Return Your Cox Mobile Device

Use the following information to learn how to exchange or return a device to Cox after a disconnect, upgrade, or downgrade of service.

• Review the following to qualify for Buyer's Remorse.
  • For equipment purchased in a retail location, you have 14 days to qualify.
  • For equipment that is shipped, you have 16 days to qualify.
• Devices cannot be returned or exchanged if they have been replaced due to an insurance claim,
• A restocking fee may be charged when exchanging or returning a device.
• Accessories returned must be in the original unopened packaging.

Options to Return Your Device

Choose one of the following options to return your equipment.