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Enabling Your Cox Mobile Device for Wifi Calling


WiFi calling is a feature that allows you to make and receive calls over a WiFi network if cellular service is weak or unavailable. WiFi calling doesn't turn on automatically, you need to manually activate it in the settings of your device.

Before enabling WiFi Calling on your device, you must have first set up an Enhanced 911 (e911) address to ensure your location displays automatically to a 911 dispatcher, see Updating Your WiFi-Calling Emergency Address for Enhanced 911 for further information.

The Cox Mobile devices and the date it is enabled for WiFi Calling are outlined in the table below.

DeviceDate Enabled
Samsung S23 SeriesAugust 16, 2023
  • Samsung S22 Series
  • Samsung Galaxy Z Fold4
  • Samsung Galaxy Z Flip4
August 23, 2023

All Cox Mobile and Bring Your Own Device (BYOD)-supported devices that support WiFi calling and meet the following requirements.

  • Apple iPhones with a minimum iOS 17 Operating System
  • Active Cox Mobile SIM
September 18, 2023
Samsung Galaxy A54 5GSeptember 29, 2023
Samsung Galaxy A53 5GOctober 10, 2023
Samsung Galaxy A13 5GOctober 12, 2023
  • Samsung Galaxy A03
  • Samsung Galaxy A13
  • Samsung Galaxy A14 5G
October 31, 2023
  • Samsung Galaxy Z Flip5
  • Samsung Galaxy Z Fold5
November 8, 2023
All remainingTo be determined


Perform the following steps to set up WiFi calling on your Apple mobile device.


Locate and tap Settings.


Tap Cellular.


Tap Wi-Fi Calling.


Is the toggle on the right on or off for Wi-Fi Calling on the iPhone?

If the toggle is…Then…
Off (gray)Perform the following steps.
  • Tap the toggle to turn it on.
  • A pop-up window displays to Enable Wi-Fi Calling. Tap Enable.
On (green)WiFi Calling is enabled.

Enter or confirm all required fields with your address information, then tap Save.


Tap Close when the confirmation screen displays.


Complete the following steps to set up WiFi calling on your Samsung mobile device.


Locate and access Settings.


Tap Connections.


Tap Wi-Fi Calling.


Read the Terms and Conditions, then tap the radio button next to Terms And Conditions.


Tap Save.

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