# Your Cox.net Email Account has Moved to Yahoo Mail This year, all customers will start using Yahoo Mail to check their Cox.net email accounts. You'll keep your existing cox.net email address, messages, folders, calendar, and contacts. All ongoing email support will be managed through Yahoo. [Go to Yahoo Mail](http://mail.yahoo.com/) ## First time accessing Yahoo Mail? Follow these steps to complete your email transition: Follow this three-step process to move your Cox.net email address to Yahoo Mail. We'll make sure you keep your messages, folders, contacts, and calendar. 1. **Open Yahoo Mail** - Sign in with your full @cox.net email address (ex: email@cox.net) and current Cox password. 2. **Confirm your account information** - Confirm that your name and birthday is accurate, and accept the Yahoo Mail [Terms of Service](https://legal.yahoo.com/us/en/yahoo/terms/otos/index.html) and [Privacy Policy](https://legal.yahoo.com/us/en/yahoo/privacy/index.html). 3. **Create a new password for Yahoo** - For enhanced security, you'll be asked to create a new password specifically for Yahoo Mail. [Go to Yahoo Mail](http://mail.yahoo.com/) ## Yahoo Mail Transition FAQs ### What is my password? When you first sign in to Yahoo Mail, you'll need to use your Cox password. If you need help resetting your Cox password, use our [Forgot Password](https://www.cox.com/myprofile/forgot-password.html) tool. If you've set up a new Yahoo Mail password and can't remember it, use [Yahoo support](https://help.yahoo.com/kb/new-mail-for-desktop/reset-yahoo-password-sln27051.html). ### I don't want to use Yahoo.com. How do I set up my computer or phone to check my email? Follow Yahoo's instructions for setting up your [Android](https://help.yahoo.com/kb/android-sln3696.html), [iOS](https://help.yahoo.com/kb/ios-iphone-ipod-touch-ipad-sln3700.html), or [other tools](https://help.yahoo.com/kb/mail/SLN36637.html) on your computer. ### Why is Cox moving my email to Yahoo? We want you to have the best email experience, so we're moving the maintenance and support of your email account to Yahoo. All ongoing email support will be managed through Yahoo after you complete the move. ### Will my email address change? No, even though you'll check your email with Yahoo, you'll still receive and send emails from an @cox.net email address. ### Who do I contact to find my missing emails, contacts, folders, or calendar items? During the initial login to Yahoo Mail, emails, contacts, folders, files, and calendar items may take 24-48 hours to appear in your inbox. Please [contact Yahoo support](http://help.yahoo.com/) if you're still missing information after that time. ### I need additional support. Who do I contact? Prior to signing in to Yahoo Mail, you can [contact Cox for support](https://www.cox.com/residential/contactus.html). Once you set up your new Yahoo password, use [Yahoo help](http://help.yahoo.com/). If you have used Cox's and Yahoo's online help and need additional support, call the [Yahoo transition support phone number](tel:866-562-7250). ### How do I reactivate my Cox.net email account? If you previously chose to manually delete your Cox email account, you can reactivate the email in your profile. Visit [Manage Users](https://www.cox.com/myprofile/manage-users.html), and select "Reactivate email" next to the email address you want to reactivate. Please note: if your account has been transitioned to Yahoo Mail, any former Cox email addresses cannot be reactivated through Cox. Please [contact Yahoo Mail for support](http://help.yahoo.com/). ## Browse Helpful Articles About the Cox.net Email Transition ### Learn More About Cox.net Transitioning to Yahoo Mail We want you to have the best email experience, so we're transitioning your email service and associated support to Yahoo Mail. [Read more](https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html) ### Tips to Complete the Transition to Yahoo Get helpful tips for some frequently asked questions about the transition to Yahoo Mail. [Read more](https://www.cox.com/residential/support/helpful-tips-on-the-move-to-yahoo.html) ### More Ways to Access Your Email Learn how to set up the Yahoo Mail mobile app, your phone's email app, or other email tools like Outlook. [Read more](https://help.yahoo.com/kb/mail/SLN36637.html)