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Cox Email

Solution


Cox continues to support existing customers with Cox Email; however, we no longer offer new and existing Cox Internet customers the ability to create new Cox Email accounts.

Cox Email included the following benefits.

  • Keep viruses and spam away with SpamBlocker.
  • Check your email anytime, anywhere – even on the go.

Packages and Features

Use the following table to learn more about Cox Email features.
 

FeatureMaximum Limit
Size of mailbox
  • Go Fast (100 Mbps) has 2 GB per mailbox.
  • Go Faster (250 Mbps) has 2 GB per mailbox.
  • Go Even Faster (500 Mbps) has 2 GB per mailbox.
  • Ultimate (500 Mbps) has 10 GB per mailbox.
  • Go Super Fast (1 Gbps) has 15 GB per mailbox.
  • Go Beyond Fast (2 Gbps) has 15 GB per mailbox.

Changing your Cox Internet package can affect the storage size of your mailbox. If you downgrade your Internet package and your mailbox exceeds the limit of the new package, you will not be able to send or receive email until you manage your mailbox to below the limit of your new package.

Maximum message size25 MB, including attachments
Dormant mailbox suspended120 days of email account inactivity on primary and secondary mailboxes
Trash folder contents deletedTrash and Deleted Items folder contents are deleted 30 days after being moved to these folders.
Unread message retention in Inbox60 days
Unread message retention in Spam Folder30 days
Email account message sending limitsTo combat spam, Cox places various limits on email, including limiting the maximum number of recipients per message and the maximum number of messages per server connection.

Cox.net Email Deletion / Suspension

Use the following table to learn more about what happens to your mailbox when it is deleted or suspended
 

ScenarioAccessRecoveryDeletion
You delete a Cox.net MailboxYou will have no access to the email account.You have 90 days to request account recovery.The email account is permanently deleted after 91 days.
Dormant MailboxIf the Email account is inactive for 121 days, it is suspended and you will have no access to the mailbox

Note: Notifications are sent at 60 and 90 days of inactivity.
You have 210 days to request account recovery.The email account is permanently deleted after 331 days of inactivity.
Account TerminationWhen Cox Internet service is disconnected, you can still access your email for 90 days. After 90 days, you will have no access to the mailbox.You have 180 days to reconnect the account and email.If Cox Internet is not reconnected after 180 days, the email is permanently deleted

Accessing Cox Email

Cox Email is accessible via the following methods.

  • Cox Email online via myemail.cox.net
  • Email client software for Windows and macOS
  • Android and iOS email clients

For more information, refer to Using Cox Email.

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