**UPDATE SERVICES** # We’re here to help you Just get in touch to learn more or make any changes. Or sign in to see your current services. [Call 800-234-3993](#) [Sign in](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fresidential%2Fsupport%2Fbilling-and-account%2Fcancel-cox-service.html) **ALTERNATE OPTIONS** ## Explore ways to adjust your service ### Move services If Spectrum is available at your new place, we can transfer your service in minutes so you’re online right away. [Move service](https://www.cox.com/residential/move.html) ### Pause service Leaving town or taking a break? Simply pause your plan now and restart it later without any hassle. [Pause service](https://www.cox.com/residential/special-offers/seasonal.html) ### Transfer owner Need to move the account? We’ll help transfer it to a roommate, family member or whoever’s taking over. [Call 800-234-3993](#) ## Spectrum Internet® delivers more value Spectrum offers industry-leading Internet, reliability and support to keep connected to everything you love. **Spectrum's Fiber-Powered Internet delivers the most reliable Internet** **No data caps. No contracts. No surprises.** **Add Spectrum Mobile® to access 45M WiFi access points** **SERVICE DISCONNECTION & CANCELLATION FAQS** ## Your questions answered **Billing** Equipment return Phone service ### How much notice do I need to give before disconnecting my service? You must provide **at least 24 hours notice** to disconnect service. ### Will I be charged for the full month if I disconnect mid-cycle? For services other than Spectrum Mobile, your charges will be **pro-rated**, so you’ll only pay for the portion of the month before disconnection. ### Is Spectrum Mobile service pro-rated upon cancellation? Spectrum Mobile plans are **billed for the full cycle**, so your final bill will reflect the entire billing period, even if service is disconnected before the cycle ends. ### What happens if my services are disconnected due to non-payment? Service will be restored automatically once payment is made. You can take care of your bill by visiting [View/Pay Bill](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fmybill%2Fmake-payment.html). Billing **Equipment return** Phone service ### How do I return equipment after disconnection? You can return your equipment, such as cable boxes, modems, gateway device, remote controls and cables, by bringing the equipment to any Spectrum store or dropping it off at any UPS Store during store hours. To find the nearest participating Spectrum store, visit the store locator](https://www.cox.com/residential/local/store-locator.html) ### Where can I find a Spectrum store for equipment return? To find the nearest Spectrum store, visit the [store locator](https://www.cox.com/residential/local/store-locator.html). Billing Equipment return **Phone service** ### Will 911 service still work if my phone service is disconnected for non-payment? Yes. Even if your phone service is disconnected for non-payment, 911 service will remain active so you can still reach emergency responders. ### How does phone service work during a power outage? If your modem has a fully charged battery, your phone service, including Enhanced 911 access, will continue to work for up to 8 hours during a power outage. ### Who is responsible for the battery in the modem? You're responsible for ordering, installing and checking the battery in your modem to make sure it's working properly. [Learn more about equipment battery ordering and maintenance](https://www.cox.com/residential/support/telephone-equipment-battery-questions-and-answers.html). ### How can I get a replacement battery? If your modem shows that the battery needs to be replaced, you can: - Call [855-324-7700](tel:855-324-7700) - Visit a [Spectrum retail store](https://www.cox.com/residential/local/store-locator.html) - [Learn more](https://www.cox.com/residential/support/telephone-equipment-battery-questions-and-answers.html) about our batteries ### Can I move my telephone modem within my home or to another address? To protect your safety during an emergency, telephone modems should not be moved. Enhanced 911 (E911) dispatchers use your modem's location to route your call and send help to the correct address. If you need to relocate your modem, please contact Spectrum so we can ensure your information stays up-to-date in case of an emergency. Spectrum Internet is powered by fiber and connected to the premises by coaxial lines. Most reliable Internet claim Based on Broadband Reliability Experience among top 5 national providers in Opensignal USA: Fixed Broadband Experience Report–May 2026. Based on Opensignal independent analysis of Internet connectivity, completion, and sufficiency.