## Update services # Need a change? Let's make it easy Review your options before you cancel and see if exclusive savings, flexible plans, a seasonal pause, or service changes would be a better fit. [Chat with us](https://www.cox.com/residential/contactus.html), we can help you evaluate options. [Sign in for offers](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fresidential%2Fsupport%2Fbilling-and-account%2Fcancel-cox-service.html) [Sign in to see how you can save on your bill.](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fresidential%2Fsupport%2Fbilling-and-account%2Fcancel-cox-service.html) ## Cox Internet delivers more value Cox offers industry leading internet, reliability and support to keep connected to everything you love. - **Price-Lock Guarantee. No contracts.** Enjoy peace of mind in knowing your internet and mobile rates will stay the same for up to 5 years. - **Fiber-powered reliable internet** Cox’s fiber-powered network provides reliable speed and performance backed by the same technology trusted by hospitals and fire stations, operating 24/7. - **Wall-to-wall Panoramic Wifi, equipment included** - You deserve strong wifi speed and secure coverage throughout your home. Enjoy equipment upgrades every 3 years (no extra cost) plus Advanced Security 24/7 protection. - **Over 4M wifi hotspots** - Free access to 4M wifi hotspots across the U.S. expands your reliable access when you’re away from home. ## Still want to cancel? We'll guide you through it Let's make canceling quick and simple, and we hope you'll think of us again when you're ready to make a change. ### Chat with us Chat with an agent who will help you cancel your account. [Chat with us](https://www.cox.com/residential/contactus.html) ### Call us Connect with a live agent by calling us at [1-800-234-3993](tel:1-800-234-3993). [Call 1-800-234-3993](tel:1-800-234-3993) ## Service Disconnection & Cancellation FAQs ## Your questions answered ### Billing ### How much notice do I need to give before disconnecting my service? You must provide **at least 24 hours notice** to disconnect service. ### Will I be charged for the full month if I disconnect mid-cycle? For services other than Cox Mobile, your charges will be **pro-rated**, so you'll only pay for the portion of the month before disconnection. ### Is Cox Mobile service pro-rated upon cancellation? Cox Mobile plans are **billed for the full cycle**, so your final bill will reflect the entire billing period, even if service is disconnected before the cycle ends. ### What happens if my services are disconnected due to non-payment? Service will be restored automatically once payment is made. You can take care of your bill by visiting [View/Pay Bill](https://www.cox.com/mybill/make-payment.html). ### Equipment return ### How do I return Cox equipment after disconnection? You can return your Cox equipment, such as cable boxes, modems, gateway device, remote controls, and cables, by bringing the equipment to a designated Cox store or dropping it off at any UPS store. To find the nearest participating Cox store, visit the [store locator](https://www.cox.com/residential/local/store-locator.html) and select "Product Drop Off" in the map filters. ### Where can I find a designated Cox store for equipment return? To find the nearest Cox store, visit the [store locator](https://www.cox.com/residential/local/store-locator.html). ### Phone service ### Will 911 service still work if my phone service is disconnected for non-payment? Yes. Even if your phone service is disconnected for non-payment, 911 service will remain active so you can still reach emergency responders. ### How does phone service work during a power outage? If your modem has a fully charged battery, your phone service, including Enhanced 911 access, will continue to work for up to 8 hours during a power outage. ### Who is responsible for the battery in the modem? You're responsible for ordering, installing, and checking the battery in your modem to make sure it's working properly. For details on ordering and maintenance, visit [www.cox.com/battery](https://www.cox.com/residential/support/telephone-equipment-battery-questions-and-answers.html). ### How can I get a replacement battery? If your modem shows that the battery needs to be replaced, you can: - Call [1-855-324-7700](tel:1-855-324-7700) - Visit a [Cox retail store](https://www.cox.com/residential/local/store-locator.html) - Learn more at [www.cox.com/battery](https://www.cox.com/residential/support/telephone-equipment-battery-questions-and-answers.html) ### Can I move my telephone modem within my home or to another address? To protect your safety during an emergency, telephone modems should not be moved. Enhanced 911 (E911) dispatchers use your modem's location to route your call and send help to the correct address. If you need to relocate your modem, please contact Cox so we can ensure your information stays up-to-date in case of an emergency.