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Deleting a Cox Email Address

Solution

As of August 15, 2019, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts. Refer to the following steps to delete a Cox Email account.

After a Cox Email account is deleted, it cannot be restored or reactivated.

1

From the Cox.com homepage, click Sign In My Account.

2

Enter your primary User ID and Password.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

3

Click the Customers drop-down menu, then click My Account, then click Profile.

4

Under User Accounts, click Manage Users.
 

Image of My Profile, Manage Users

5

Locate the User ID with the email account you are deleting.

  1. Click Delete email.

    Image of delete email link

    Result: A pop-up window displays with a message that once the email account is deleted, it cannot be recovered.

  2. Click Delete Email Account.

    Image of delete email account pop-up

    Result: A green confirmation message displays. Your Cox Emaill address is no longer accessible to send or receive email. If you wish to restore your Cox Email address, then contact us within the next 90 days. After 90 days, your Cox Email address is permanently deleted and cannot be restored or reactivated.

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