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Deactivating McAfee Family Protection®

 

Solution

As a Cox High Speed Internet customer, Cox Security Suite Plus powered by McAfee® is licensed for installation on up to five devices, and McAfee Family Protection® on up to three computers.

Note:McAfee Family Protection is no longer available to download for new users. Existing users can continue using the software.
1

In a web browser, go to www.cox.com/css.

2
Enter your primary account holder User ID and Password, then click Sign In.

Note: If you do not remember your password, click the Forgot User ID / Password? link.

highlights Internet Tools sign in
3

Click Manage to access McAfee Family Protection options.

highlights Manage button

4
Click Deactivate McAfee Family Protection.

highlights Deactivate link
5
Click Deactivate.

highlights Deactivate button
6

After deactivating McAfee Family Protection, a confirmation message displays with instructions on how to uninstall McAfee Family Protection.
 

Deactivating is not the same as uninstalling. You must also uninstall the software once deactivation is complete.

7

Choose one of the following to complete the uninstall process.
 

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