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Deactivating Cox Security Suite Plus

Details

As of March 21, 2024, free McAfee subscriptions will no longer be included in Cox Internet plans.

  • If you already have the McAfee software downloaded, you can continue using it until June 27, 2024.
  • Customer Notifications will be sent out to subscribers on April 25, 2024.
  • Cox will discontinue offering or supporting McAfee Anti-Virus software for all customers as of June 27, 2024.
  • On or before June 27, 2024, Cox customers should remove the Cox-provided McAfee software from their devices.

Complete the steps below to deactivate Cox Security Suite Plus from one or more of your devices if you have met the limit of five active devices and need to use a license for a new device.

1

  1. Complete the following steps to access your personalized McAfee My Account page via a web browser.

    1. Go to My Account, enter your User ID and Password, and then click Sign In.



      Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

    2. From My Account, under the Internet section, click the arrow icon.
    3. From the Internet Service Details page, under Helpful Tools, click Cox Security Suite.
2

From the McAfee My Account page, click on the device tab that you want to deactivate.

3

Click Deactivate.

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