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Data Usage and Cox Services

Details

The following Cox services or video content do not count toward your data usage.

  • Cox Digital Telephone
  • Most video content accessed from your cable receiver, the Contour app, and on watchtv.cox.com

Playing video content or using applications identified as Internet or TV GO does count toward your data usage because they are streamed over the Internet. This includes any content viewed through the Netflix app on your Contour 2 receiver. The following icons display by each program title or application.

  • In the Contour 2 on-screen guide, content marked with the icon Internet icon will count toward your data usage.
  • In the Contour app and on watchtv.cox.com, content marked with the icon TV GO icon will count toward your data usage if your device is connected to your Cox Internet service.

Netflix on Contour 2

All content viewed through the Netflix app on your Contour 2 receiver is streamed over the Internet and counts toward your data usage. This is consistent with how streaming Netflix on any other devices such as Roku, Smart TV, tablet, or computer is subject to Cox data plan policies. Netflix provides estimates of how much usage you can expect when streaming content as well as tips on how to adjust your Netflix data usage settings at help.netflix.com/en/node/87.

Netflix estimates that each hour of standard definition video streaming uses about 1 GB of data, and up to 3 GB per hour for HD video. Streaming Ultra HD content can use up to 7 GB of data per hour.

Monitoring Your Data Usage

Cox offers the Data Usage Meter to all our customers. View your Data Usage Meter at any time by logging into My Account or from the Cox Connect app. The meter shows your daily, monthly, and historical data usage, and you can see how much data you've used in your current usage cycle along with the remaining amount. Download the Cox Connect app to learn more.

The meter has been tested for accuracy by Cox. Netforecast, an independent third party, has also provided an independent report (PDF) verifying accuracy.

Cox Panoramic WiFi customers have access to monitor certain network activity trends and devices connected to your in-home WiFi network. While this functionality displays network activity trends, it can differ from actual data usage. For actual household data usage amounts, refer to the Data Usage Meter on Cox.com or in the Cox Connect app.

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