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Customizing Your Subscriber Portal Experience

Solution

Once signed in to the Subscriber Portal, you land on the My Home page. This is where you find your system’s features and devices presented in customizable tiles. If you have a camera installed as part of your Homelife system, you see a default camera view automatically at the top of the My Home page.

Changes you make to your My Home page on the Subscriber Portal will not affect your Mobile App view. The layout of your tiles and pages in the Subscriber Portal are independent of the way you have them organized on your mobile devices.

Editing My Home Page

After signing into the Cox Homelife Subscriber Portal, scroll to the bottom of the My Home page.

  1. Click Edit.
  2. To reorder your devices, select and hold the square move icon of any tile you would like to move, and drag it to the desired position on the page and release.
  3. Click Done in the right corner to exit.

Adding New Devices and Features

  1. In Edit Mode, to add a new device, navigate to the Add to Page menu on the right side of the My Home page.
  2. Choose which devices you want to add to the page by clicking the tile for each device.  You will see a tile on your My Home page added for each of the devices you select immediately. 
  3. To reorder your devices, select and hold the square move icon of any tile you would like to move, and drag it to the desired position on the page and release.
  4. Click Done in the right corner to exit.

Removing Devices and Features

  1. In Edit Mode, delete certain devices from the My Home page.
  2. Click the X on the left side of the tiles you would like to remove.
  3. Click Done in the right corner to exit.

Only certain tiles can be removed; however, all tiles can be moved around to display in whatever order you would like.

Changing the Background

You have several options to change the current camera view background that is displayed on your My Home page. 

  1. While in edit mode, press Change Background on the current camera view.
  2. Select from the list of options to replace the original camera view.
    • Choose Library Photo - Add images from your photo library.
    • Activity Image - Choose an image from your saved activity.
    • Use [camera name] - Change to any connected cameras.
  3. Click Done in the right corner to exit.

Creating Custom Pages

To group certain devices together, either by device type or by what room they are located in within your home, you can create custom pages, or views, according to your needs.

  1. From the My Home page, click the More menu and select Pages.
  2. Click the Create button to begin a new page.
  3. Choose which devices you want to add to your new page from the Add to page menu that is presented. You will see a tile added for each of your devices you have selected immediately.
  4. Name your new Custom Page by clicking in the box with the pencil.
  5. Click Done in the right corner to exit.

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