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Cox.com Account Registration and Preferences

Solution

Not all User IDs created for an account can perform the same functions. Refer to Understanding Digital Identities and Account Types for more information.

You will need a User ID, Password, and Contact Email Address to gain access to the following secure areas of Cox.com:

  • View/Pay Bill - Provides secure access to your Cox statements, bill payment page, and services such as EasyPay, Stop Paper Bill, and Email Reminders.
  • My Account - Permits you to set up or change your personal account settings, such as Nickname, Password, PIN, Security Question & Answer, Privacy Settings, Authorized Users, Billing Address, Payment Methods, and Contact Email Addresses.
  • My Services - Provides quick access to all of your Cox online services.
  • Cox Email - After opting in, provides secure access to your personal Cox Email services.
  • Internet Tools - Provides secure access to your personal Cox Internet services.
  • Phone Tools - Provides secure access to your personal Cox Phone webpages.
1

Go to www.cox.com.

2

Click Sign In My Account at the top of the homepage, then click the No Account? Register now! link to create a User ID and password for the first time.
 

If you already have a current User ID that you have forgotten or need to reset a current Password, click the Sign In link. Then click Forgot User ID / Password? and follow the prompts to reset your User ID or Password.

3

In the Register Your Cox.com Account section, select the method in which you would like to validate your account and enter the required information as shown on your Cox bill.
 

For Validation with Account Number and Cox PIN or Last 4 of SSN

  1. Fill in the following fields.
    • 16-digit Account Number
    • 4-digit Cox PIN (or last 4-digits of the SSN)
  2. Click Continue to Next Step.

My Account Register Your Cox Account page using Account Number
 

For Validation with Address

  1. Fill in the following fields.
      • Street Address:
      • Apartment Number: (if applicable)
      • Zip Code:
      • Cox PIN or Last 4 of SSN:

    You may be presented with a Security challenge. This can vary and may appear before progressing to a new screen.

    My Account Register Your Cox Account page using Address
     

  2. Click Continue to Next Step.

My Account Register Your Cox Account page using Address
 

If there are multiple matches for the address you entered, you will be prompted to select the correct one.
 

4

Enter the required information to create your Cox User ID and Password.

    1. Enter the User ID you would like to use.

My Account Register Your Cox Account Verifying User ID

  1. Enter a Password.
  2. Click Continue to Next Step.
5
  1. Enter the email address you would like to use to validate your account.

    An incorrect or invalid email address may prevent you from being able to receive important notices, or complete the Bill Payment process online.

  2. Select a Security Question and enter a Security Answer.
  3. Review the Privacy Policy.

    Register Your Email Address
     

  4. Uncheck the box if you do not want to enroll in Paperless Billing.

    Select the paperless billing option

  5. Click Register Account

Result: The email address you entered will receive a Validation email. Open the email and follow the instructions. After the validation is complete, you will be taken to the following screen.

6

The following image displays once you have completed the account registration process, prompting you to log into your account. 
 

My Account Register Your Cox Account Registration Complete


To validate your account and access your preferences, click Log in to My Account.


To update your account preferences including having your PIN printed on your bill, opting in to Cox Email, your preferred contact method, your preferred email address, and setting up secondary user IDs, click View Profile and continue to the next step.

click view profile to update settings

7

Profile Preferences

Access and update your profile, contact, and settings. This screen only displays the first time you access your account.
 

My Profile Preference options

8

Profile Contact Information

Select your desired settings for your profile, contact information, alerts and communications, and pomotional preferences.
 

My Account Register Your Cox Account Add Contact Information

9

Password & Security Settings

Change your password, Cox PIN, and privacy preferences by clicking on Edit Preferences.
 

Update my account password and security settings

10

Users & Email Accounts

Create your Cox email account and add user accounts.
 

Change and manage users and email accounts

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