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Cox.com Account Registration and Preferences

Solution

Not all user IDs created for an account can perform the same functions. Refer to Understanding Digital Identities and Account Types for more information.

You will need a user ID, password, and contact email address to gain access to the following secure areas of Cox.com:

  • View/Pay Bill - Provides secure access to your Cox statements, bill payment page, and services such as EasyPay, Stop Paper Bill, and Email Reminders.
  • My Account - Permits you to set up or change your personal account settings, such as Nickname, Password, PIN, Security Question & Answer, Privacy Settings, Authorized Users, Billing Address, Payment Methods, and Contact Email Addresses.
  • My Services - Provides quick access to all of your Cox online services.
  • Cox Email - After opting in, provides secure access to your personal Cox Email services.
  • Voice Tools - Provides secure access to your personal Cox Phone webpages.
1

Go to www.cox.com.

2

Click Sign In My Account at the top of the homepage, then click the No Account? Register now! link to create a User ID and password for the first time.
 

If you already have a current User ID that you have forgotten or need to reset a current Password, click the Sign In link. Then click Forgot User ID / Password? and follow the prompts to reset your User ID or Password.

3

In the Register your Cox account section, select the method in which you would like to validate your account from the following options.

  • Phone number
  • Service address
  • Account number
Image of the Cox.com My Account Registration page
4

Use the table below to determine next steps based on how you choose to look up your account.

If looking up account by… Then…
Phone number
  1. In the Phone Number field, enter a landline or mobile number that is on your account.
  2. Click Look up account.

    Image of the Cox.com My Account Registration Look up your account by phone number page

    Result:
    • The Verify your phone number page displays.
    • You will receive a call or a text with a verification code on the number you provided.
  3. In the Verification code field, enter the code you received.
  4. Click Verify.

    Image of the Cox.com My Account Registration Verify your phone number page
Service address
  1. Complete the following fields.
    • Street Address:
    • Apt/Unit: (if applicable)
    • Zip Code:
    • Cox PIN or last 4 digits of SSN:
  2. Click Look up account.

      Image of the Cox.com My Account Registration Look up your account by service address page

If there are multiple matches for the address you entered, you will be prompted to select the correct one.
Account number
  1. Fill in the following fields.
    • Account Number
    • Cox PIN or last 4 digits of SSN
  2. Click Look up account.

      Image of the Cox.com My Account Registration Look up your account by account number page
5

Enter the required information to create your Cox User ID and Password.

  1. Enter the User ID you would like to use.
  2. Enter a Password.
  3. If not already on your account, you will be required to complete the following fields.
    • Email address
    • Select a security question
    • Security answer
  4. Click Complete registration.

Image of the Cox.com My Account Create your login info page

Result: The email address you entered will receive a confirmation email.

6

Open the email and follow the instructions to verify the email address.

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