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Cox Text Messages and Alerts Help

Details

Receiving text messages and alerts is a free feature from Cox, but standard text messaging and data rates do apply. Check with your mobile carrier to confirm your text messaging rates.

Opting In for Text Messages and Alerts

You can opt in to receive text messages and alerts from Cox by visiting My Profile within your My Account page. Customize the types of alerts you receive via text message from within My Profile. If you need assistance with text alerts, Contact Us.
 

Note: Once you opt in to receive text messages, you receive a verification text to the mobile number you provided. In order to complete the opt-in process, respond to the message with Y. You’ll receive a final text verifying that you have successfully been opted in for text messages and alerts from Cox.

Opting Out for Text Messages and Alerts

If you would like to opt out of receiving text messages and alerts, respond to a Cox text message with one of the following commands.

  • STOP
  • CANCEL
  • END
  • UNSUBSCRIBE
  • QUIT

Note: If you opt out of receiving text messages and alerts, all text message settings that you customized in My Account are deleted. If you choose to opt in again in the future, you will need to reset your text message preferences within My Account.

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