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Cox Support Forums First Time Access


The Cox Support Forum is where customers can collaborate with each other to resolve issues they may be experiencing.

All Cox customers are automatically granted access to the Support Forum; however, when you first sign in you must create a profile so other users can identify you. Use the steps below to create your Forum Identity.


In a browser window, go to forums.cox.com.


On the top right-hand side of the page, click Join the Discussion.

Join the Discussion link


Enter your Cox.com User ID and Password, then click Sign In.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

Sign In window


Once you're signed in, enter the following information to create a Forum Identity.

  • Forum Name - This name is attached to all your forum posts and replies. For privacy reasons, we discourage you from using your actual name. Enter a nickname or another name you like.
  • Forum Email - You can choose to have Cox Support Forum notify you when a certain activity occurs. These notifications are sent to the email address you enter here. Notifications can be turned off at any time.
  • Confirm Email - Enter the email address again to confirm.
  • After reading the Terms and Conditions, which you can access by clicking the provided link, check the I accept the Terms & Conditions box.

Note: You can also add an avatar at this time to represent your forum identity, but it is not required. For privacy reasons, we discourage you from using an image of yourself.

Create Your Forum Identity window

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