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Cox Panoramic Wifi App Features

Details

The Panoramic Wifi app allows you to do the following.

  • View the status of your internet connection
  • Troubleshoot issues for a specific device connected to your home network
  • View and change your Wifi name and password
  • View home network activity information
  • Access additional troubleshooting information
  • Create user profiles for the people in your home to easily control and keep track of everyone's devices.
  • Organize the devices connected to your home Wifi network and give them nicknames.

Devices

If you have recently activated your gateway or changed your WiFi name or password, verify that you have connected all of your wireless devices using your new WiFi name and password. Devices connected through a third-party WiFi router / extender may not appear on your Cox Panoramic WiFi listed devices.

The default device name will be the manufacturer-set name or the name you assigned to the device during the initial set-up.

Complete the following steps to locate your device's manufacturer-set name.

  • From the Cox Panoramic WiFi app, tap Devices.
  • From the Devices section, locate the device you wish to view and select Device Details.

Reference the table below for a description of each Indicator that may display for your device.

Indicator Description
Greyed-Out Device The device is not currently connected to your home network.
Green Dot The device is connected to your home network.
Pause Symbol
  • The device is currently paused and cannot access your home network.
  • To unpause a device, in the Devices section, tap Unpause Device.

    Note: The pause function only prevents external connections and does not block connectivity on a local network.
Crescent Moon Symbol
  • The device is currently in Bedtime Mode and cannot access your home network.
  • To unpause a device in Bedtime Mode, select the Profile where the device is assigned, then tap Wake Up.

    Note: Selecting Wake Up will unpause all devices assigned to that Profile until the next scheduled bedtime.



Devices that have disconnected from your home network will display in the Devices section of the Cox Panoramic WiFi app for six months before automatically being removed.

You may manually remove a device by completing the following steps.

  1. From the Cox Panoramic WiFi app, tap Devices.
  2. From the Devices section, locate the device you wish to remove and tap Forget Device.

Profiles

There are two default profiles available when you first start your Cox Panoramic WiFi app. The Household profile is for smart devices that are used by all users, such as a thermostat, security system, and door locks. The Guest profile is for devices used by visitors that you wish to monitor their use.

To remove a device from a profile, select the Device name then tap Forget Device. To reassign a device to a different profile, select the Device name, tap Preferences, then select Edit. From the Edit section you may move the device to another profile.

Bedtime Mode

Bedtime Mode automatically pauses WiFi access over your home network during a scheduled time period. If a device tries to access a website, app, or service outside a web browser during Bedtime Mode, a message stating that the website cannot be reached or that the device is not connected to the internet will display.


To set Bedtime Mode for a device, complete the following steps.

  1. From your Cox Panoramic WiFi app, tap to select the Profile for the desired device.
  2. From the Profile section, next to Bedtime Mode, tap Edit.
  3. Select the desired dates, sleep, and wake times for each device assigned to the selected profile.

Parental Controls

Using Parental Controls reduces the risk of accessing inappropriate content. Devices that have Parental Controls active, that attempt to access inappropriate content, are redirected to a block page while connected to your home network. When Parental Controls are activated, the inappropriate content is immediately blocked.


Note
: Content that was previously accessed before Parental Controls was assigned, may be cached and can take up to 24 hours for that content to be blocked.


Parental Controls will only restrict access to inappropriate content on devices that are connected to your home network. It is important to note that while Parental Controls is intended to help block devices from accessing inappropriate content online, it is not guaranteed to restrict all inappropriate sites and applications.

The following third-party settings are automatically applied to all devices with Parental Controls active.

Service Setting
Google SafeSearch On
Bing SafeSearch Strict
YouTube Restricted Mode On


To set Parental Controls for a Profile, complete the following steps.

  1. From the desired Profile, next to Parental Controls, select Edit.
  2. Tap On.

Additional Features

The following table provides a description of other features that are available on your Cox Panoramic WiFi app.

Feature Description
Active Time Alerts
  • Displays how long a profile is active on your home network
  • You are notified when a device has been active for a specified amount of time
  • You may pause the devices profile

    Note: Device that are using cellular data, public hotspots, or a different WiFi network will not count towards active time. A profile that is paused is not blocked from accessing these channels.

To set-up Active Time Alerts, complete the following steps.

  1. From the Profile you wish to select, next to Active Time Alert, tap Edit.
  2. Select Weekdays or Weekends and set the time bar as desired.
Network Activity
  • Provides visual representations of data usage activity on your network
  • Ability to view data usage by each Profile over a 24 hour period
  • Ability to view individual device's data usage over a 24 hour period and past 30 days
Protected Browsing
  • An opt-in service to help safeguard your home network from malicious attacks
  • Reduces the risk of accessing known sources of malware, spyware, and phishing scams for all connected devices
Advanced Security
  • Reduces the risk of downloading dangerous files and accessing malicious websites
  • Blocks remote access to smart devices from unknow or dangerous sources
  • Monitors devices real-time and sends alerts when suspicious activity is recognized
Notifications

Alerts you when there is a change in WiFi settings or when a new device joins your home network for the first time

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