Cox Panoramic Wifi App Features

As a Panoramic Wifi Gateway subscriber, you are able to download the free Cox Panoramic Wifi app from the App Store or Google Play. Your mobile device or tablet must meet the following requirements.

• iOS version 13.0 or later
• Android 7.0 or later

The Panoramic Wifi app is compatible with the Technicolor CGM4981, Technicolor CGM4141, Technicolor CGM4331, CommScope TG4482, and Arris TG1682 Panoramic Wifi Gateways.

Cox Wifi App

To sign in to your Cox Wifi app, enter your Cox primary user ID and password. Non-Cox Panoramic Wifi users, download the Speedtest app, or run a test from www.speedtest.net in your browser, using a hardwired connection to the modem or combination WiFi modem, and ensure that no other device is actively using the internet. Do not hardwire to a router.

The Cox Wifi app allows you to do the following.

• View the status of your internet connection and restart the gateway
• Troubleshoot issues for a specific device connected to your home network
• View and change your Wifi name and password
• Set up your Panoramic Wifi Pods
• View your WiFi network activity information
• Access additional troubleshooting information
• Create user profiles for the people in your home to easily control and keep track of everyone's devices.
• Organize the devices connected to your WiFi network and give them nicknames.

WiFi Network Name and Password

Use the steps below to change your WiFi network name and password.

1. From the bottom toolbar, tap WiFi.
   
   
    
2. From the WiFi screen, tap the WiFi widget.
   
   
    
3. From the WiFi display, tap the Blocked Eye icon to display the WiFi password and tap Edit WiFi settings.
   
   
    
4. From the Edit WiFi Settings screen, tap to edit the WiFi Name and WiFi Password fields as desired.
5. Tap Save.
   
   Result: The new settings are saved and begin to broadcast from your Panoramic Wifi Gateway. If the device you are using is connected to your former WiFi network name or password, then you will need to reconnect using the new information.

Devices

If you have recently activated your gateway or changed your WiFi name or password, then verify that you have connected all of your wireless devices using your new WiFi name and password. Devices connected through a third-party WiFi router or extender do not appear on your listed devices.

Complete the following steps to manage a device connected to your WiFi network.

1. From the Cox Wifi app, at the bottom of the screen, tap WiFi.
   
   
    
2. From the WiFi screen in the Connected to your WiFi section, a device list displays with the default device name provided by the manufacturer or the name you have previously personalized.
   
   Use the table below to learn about each device status icon that may display.
   
   

   Indicator	Description
   Green Dot	The device is connected to your home network.
   Pause Symbol	The device is currently paused and cannot access your home network. To unpause a device, from the WiFi screen, tap the Device Name, then tap Unpause Device. Note: The pause function only prevents external connections and does not block connectivity to local or cellular networks.
   Crescent Moon Symbol	The device is currently in Bedtime Mode and cannot access your home network. To unpause a device in Bedtime Mode, complete the following steps. Above the Device list, tap Manage People. Tap the Profile where the device is assigned. Tap Wake Up. Note: Tapping Wake Up unpauses all devices assigned to that Profile until the next scheduled bedtime.
   Devices Not Connected	Click the arrow to display a list of greyed-out device icons representing the devices not currently connected to your home network.

   
    
3. From the WiFi screen, tap the arrow next to the device to view or manage.
   
   
    
4. From the selected device screen, tap Pause Device to block internet access.
5. From the Preferences section, complete the following.
   • From the Assign this device tile, tap the + icon to assign the device to a profile.
   • From the Troubleshoot Device tile, tap the arrow to see internet connectivity information and troubleshooting tips.
   • From the Device details tile, tap the arrow to edit the Device name and Device type and view the device details.

Note: Devices that have disconnected from your WiFi network display on the Devices screen in the Not Connected section for six months before automatically being removed.

Profiles

There are two default profiles available when you first start your Cox Wifi app. The Household profile is for smart devices that are used by all users, such as a thermostat, security system, and door locks. The Guest profile is for devices used by visitors that you wish to monitor their use.

To create a new profile, use the following steps.

1. From your Cox Wifi app, on the bottom toolbar, tap WiFi.
   
   
    
2. From the screen, in the Connected to your WiFi section, tap Add a person.
3. From the Add a person screen, in the Name field, enter a profile name and then and choose an icon to represent the profile.
4. Tap Add person.
5. Tap Assign Devices to open the Assign devices screen.
6. Place a check in the boxes next to the devices you want to assign, then scroll down to tap Assign devices.

Notes:

• To remove a device from a profile, from the Profile screen, tap Unassign, then tap the Trash Can icon next to the selected device. From the Are You Sure? screen, tap Unassign to confirm.
• To reassign a device to a different profile from the Profile screen, tap the Device name, then tap Edit. From the Assign to a Profile screen, tap another profile, then tap Apply.

Downtime Scheduler

Downtime Scheduler, previously called Bedtime Mode, automatically pauses WiFi access over your WiFi network during scheduled time periods. You can schedule multiple downtimes within the same day and choose any combination of time and day of the week. If a device tries to access a website, app, or service outside a web browser during Downtime Scheduler mode, then a message displays that the website cannot be reached or that the device is not connected to the internet.

To set up a Downtime Scheduler for a device, complete the following steps.

1. From your Cox Wifi app, tap WiFi.
2. In the Connected to your WiFi section, on the Manage people tile, tap the arrow.
3. Tap the Profile that the device is assigned to.
4. From the specific Profile screen, on the upper right of the screen, tap the Settings icon.
5. From the Create a Downtime Schedule tile, tap Get Started.
6. Tap to select an icon to help you identify the schedule.
7. From the Active Time Limit screen, select the desired days of the week and time range for each device assigned to the selected profile.
8. Tap Apply Changes.

Parental Controls

Using Parental Controls reduces the risk of accessing inappropriate content. Devices that have Parental Controls active that attempt to access inappropriate content are redirected to a block page while connected to your WiFi network. When Parental Controls are activated, the inappropriate content is immediately blocked.

Note: Content that was previously accessed before Parental Controls was assigned, may be cached and can take up to 24 hours for that content to be blocked.

Parental Controls will only restrict access to inappropriate content on devices that are connected to your WiFi network. It is important to note that while Parental Controls is intended to help block devices from accessing inappropriate content online, it is not guaranteed to restrict all inappropriate sites and applications. Parental Controls do not monitor devices located in the household that connect to cellular networks.

The following third-party settings are automatically applied to all devices with Parental Controls active.

To turn Parental Controls on or off for a Profile, complete the following steps.

1. From your Cox Wifi app, on the bottom toolbar, tap WiFi.
2. In the Connected to your WiFi section, on the Manage people tile, tap the arrow.
3. Locate the Profile for the specific person or your whole household that you want to manage its parental controls.
4. Tap the desired Profile icon.
5. From the Profile screen, tap the Settings icon.
6. From the Profile's Settings screen, tap the Parental Controls tile.
7. From the bottom of the Parental Controls screen, tap the appropriate tab Turn On or Turn Off.
8. From the Parental Controls Updated screen, tap Close.

Additional Features

The following table provides a description of other features that are available on your Cox Wifi app.