Cox Panoramic Wifi App Features

As a Panoramic Wifi Gateway subscriber, you are able to download the free Cox Panoramic Wifi app from the App Store or Google Play. Your mobile device or tablet must meet the following requirements.

• iOS version 11.0 or later
• Android 6.0 or later

The Panoramic Wifi app is compatible with the Technicolor CGM4141 and Arris TG1682 Panoramic Wifi Gateways.

Cox Wifi App

To sign in to your Cox Wifi app, enter your Cox primary user ID and password. The Cox Wifi app allows you to do the following.

• View the status of your internet connection and restart the gateway
• Troubleshoot issues for a specific device connected to your home network
• View and change your Wifi name and password
• Set up your Panoramic Wifi Pods
• View your WiFi network activity information
• Access additional troubleshooting information
• Create user profiles for the people in your home to easily control and keep track of everyone's devices.
• Organize the devices connected to your WiFi network and give them nicknames.

To access your Panoramic Wifi settings via web browser, go to wifi.cox.com, then enter your Cox primary user ID and password.

Note: Guest networks with a separate WiFi network name are not available.

WiFi Network Name and Password

Use the steps below to change your WiFi network name and password.

1. From the Cox Wifi app, at the bottom of the screen, tap Connect.
2. At the top of the screen, beneath the network name, tap See Network, then tap the Pencil icon.
3. From the Edit WiFi Settings screen, tap to edit the WiFi Name and WiFi Password fields as desired.
4. Tap Apply Changes.
   
   Result: The new settings are saved and begin to broadcast from your Panoramic Wifi Gateway. If the device you are using is connected to your former WiFi network name or password, then you will need to reconnect using the new information.

Devices

If you have recently activated your gateway or changed your WiFi name or password, then verify that you have connected all of your wireless devices using your new WiFi name and password. Devices connected through a third-party WiFi router or extender do not appear on your listed devices.

Complete the following steps to manage a device connected to your WiFi network.

1. From the Cox Wifi app, at the bottom of the screen, tap Connect.
   
   
   
   Result: A device list displays with the default device name provided by the manufacturer or the name you have previously personalized. Use the table below to learn about each device status icon that may display.
   
   

   Indicator	Description
   Greyed-Out Device Icons	The device is not currently connected to your home network.
   Green Dot	The device is connected to your home network.
   Pause Symbol	The device is currently paused and cannot access your home network. To unpause a device, from the Device screen, tap the Device Name, then tap Unpause Device. Note: The pause function only prevents external connections and does not block connectivity to local or cellular networks.
   Crescent Moon Symbol	The device is currently in Bedtime Mode and cannot access your home network. To unpause a device in Bedtime Mode, at the bottom of the screen, tap People, then tap the Profile where the device is assigned, then tap Wake Up. Note: Tapping Wake Up unpauses all devices assigned to that Profile until the next scheduled bedtime.

2. From the Connect screen, tap the device to view or manage.
   
   
    
3. From the selected device screen, view more details or do any of the following.
   
   • Tap the Pencil icon at the top of the screen, update the Device Name field, and tap Apply to personalize the device name.
   • Tap Pause Device to block internet access.
   • View Network Activity for the device.
   • Tap Assign Device to assign the device to a profile.
   • Tap Troubleshoot Device to see internet connectivity information and troubleshooting tips.
   • Tap Device Details to view internet connectivity information, manufacturer, brand, operating system, MAC address, IP address, and more.

Note: Devices that have disconnected from your WiFi network will display on the Devices screen in the Not Connected section for six months before automatically being removed.

Profiles

There are two default profiles available when you first start your Cox Wifi app. The Household profile is for smart devices that are used by all users, such as a thermostat, security system, and door locks. The Guest profile is for devices used by visitors that you wish to monitor their use.

To create a new profile, use the following steps.

1. From your Cox Wifi app, at the bottom of the screen, tap People.
2. At the top of the screen, tap the Plus (+) icon.
3. From the Create Profile screen, in the Name field, enter a profile name and then and choose an icon to represent the profile.
4. Tap Next.
5. Place a check in the boxes next to the devices you want to assign, then scroll down to tap Next.
6. From the Device Assigned screen, tap Close.

Notes:

• To remove a device from a profile, from the Profile screen, tap Unassign, then tap the Trash Can icon next to the selected device. From the Are You Sure? screen, tap Unassign to confirm.
• To reassign a device to a different profile from the Profile screen, tap the Device name, then tap Edit. From the Assign to a Profile screen, tap another profile, then tap Apply.

Downtime Scheduler

Downtime Scheduler, previously called Bedtime Mode, automatically pauses WiFi access over your WiFi network during scheduled time periods. You can schedule multiple downtimes within the same day and choose any combination of time and day of the week. If a device tries to access a website, app, or service outside a web browser during Downtime Scheduler mode, then a message displays that the website cannot be reached or that the device is not connected to the internet.

To set up a Downtime Scheduler for a device, complete the following steps.

1. From your Cox Wifi app, tap People.
2. Tap the Profile that the device is assigned to.
3. From the specific Profile screen, on the upper right of the screen, tap the Settings icon.
4. Under Create a Downtime Schedule, tap Get Started.
5. Tap to select an icon to help you identify the schedule.
6. To set a Name for the scheduled downtime, tap the Name field, then enter a new Name.
7. Tap Next.
8. Select the desired days of the week and time range for each device assigned to the selected profile.
9. Tap Apply.

Parental Controls

Using Parental Controls reduces the risk of accessing inappropriate content. Devices that have Parental Controls active that attempt to access inappropriate content are redirected to a block page while connected to your WiFi network. When Parental Controls are activated, the inappropriate content is immediately blocked.

Note: Content that was previously accessed before Parental Controls was assigned, may be cached and can take up to 24 hours for that content to be blocked.

Parental Controls will only restrict access to inappropriate content on devices that are connected to your WiFi network. It is important to note that while Parental Controls is intended to help block devices from accessing inappropriate content online, it is not guaranteed to restrict all inappropriate sites and applications. Parental Controls do not monitor devices located in the household that connect to cellular networks.

The following third-party settings are automatically applied to all devices with Parental Controls active.

To turn Parental Controls on or off for a Profile, complete the following steps.

1. From your Cox Wifi app, tap People.
2. Locate the Profile for the specific person or your whole household that you want to manage its parental controls.
3. Tap the desired Profile icon.
4. From the Profile screen, tap the Settings icon.
5. From the Profile's Settings screen, tap the Parental Controls icon.
6. From the Parental Controls screen, tap the appropriate radio button to turn Parental Controls On or Off.
7. Tap Apply Changes.

Additional Features

The following table provides a description of other features that are available on your Cox Wifi app.