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Cox Panoramic Wifi App Features

Details

Additional tips are provided if you are experiencing issues with your updated Apple devices for either of the following items.

As a Panoramic Wifi Gateway subscriber, you are able to download the free Cox Panoramic Wifi app from the App Store or Google Play. Your mobile device or tablet must meet the following requirements.

  • iOS version 13.0 or later
  • Android 7.0 or later

The Panoramic Wifi app is compatible with the Technicolor CGM4141, Technicolor CGM4331, CommScope TG4482, and Arris TG1682 Panoramic Wifi Gateways.

Cox Wifi App

image of the cox wifi app icon

To sign in to your Cox Wifi app, enter your Cox primary user ID and password. The Cox Wifi app allows you to do the following.

  • View the status of your internet connection and restart the gateway
  • Troubleshoot issues for a specific device connected to your home network
  • View and change your Wifi name and password
  • Set up your Panoramic Wifi Pods
  • View your WiFi network activity information
  • Access additional troubleshooting information
  • Create user profiles for the people in your home to easily control and keep track of everyone's devices.
  • Organize the devices connected to your WiFi network and give them nicknames.

WiFi Network Name and Password

Use the steps below to change your WiFi network name and password.

  1. From the Cox Wifi app, at the bottom of the screen, tap Connect.
  2. At the top of the screen, beneath the network name, tap See Network.
  3. From the My Network page, tap the Pencil icon.
  4. From the Edit WiFi Settings screen, tap to edit the WiFi Name and WiFi Password fields as desired.
  5. Tap Apply Changes.

    Result: The new settings are saved and begin to broadcast from your Panoramic Wifi Gateway. If the device you are using is connected to your former WiFi network name or password, then you will need to reconnect using the new information.

Devices

If you have recently activated your gateway or changed your WiFi name or password, then verify that you have connected all of your wireless devices using your new WiFi name and password. Devices connected through a third-party WiFi router or extender do not appear on your listed devices.

Complete the following steps to manage a device connected to your WiFi network.

  1. From the Cox Wifi app, at the bottom of the screen, tap Connect.

    image of the navigation bar, with connect highlighted

    Result: A device list displays with the default device name provided by the manufacturer or the name you have previously personalized. Use the table below to learn about each device status icon that may display.

    Indicator Description
    Greyed-Out Device Icons

    image of greyed out device example icons    		 The device is not currently connected to your home network.
    Green Dot

    image of the green dot icon    		 The device is connected to your home network.
    Pause Symbol

    image of the pause icon
    • The device is currently paused and cannot access your home network.
    • To unpause a device, from the Device screen, tap the Device Name, then tap Unpause Device.

      Note: The pause function only prevents external connections and does not block connectivity to local or cellular networks.
    Crescent Moon Symbol

    image of the bedtime mode icon
    • The device is currently in Bedtime Mode and cannot access your home network.
    • To unpause a device in Bedtime Mode, at the bottom of the screen, tap People, then tap the Profile where the device is assigned, then tap Wake Up.

      Note: Tapping Wake Up unpauses all devices assigned to that Profile until the next scheduled bedtime.

     
  2. From the Connect screen, tap the arrow next to the device to view or manage.

    image of the devices screen in the pano wifi app
     
  3. From the selected device screen, tap Pause Device to block internet access.
  4. From the Preferences section, complete the following.
    • From the Assign this device tile, tap the + icon to assign the device to a profile.
    • From the Troubleshoot Device tile, tap the arrow to see internet connectivity information and troubleshooting tips.
    • From the Manage device details tile, tap the arrow to edit the Device name and Device type and view the device details.


Note: Devices that have disconnected from your WiFi network display on the Devices screen in the Not Connected section for six months before automatically being removed.

Profiles

There are two default profiles available when you first start your Cox Wifi app. The Household profile is for smart devices that are used by all users, such as a thermostat, security system, and door locks. The Guest profile is for devices used by visitors that you wish to monitor their use.

To create a new profile, use the following steps.

  1. From your Cox Wifi app, at the bottom of the screen, tap People.
  2. At the top of the screen, tap Add a person.
  3. From the Add a person screen, in the Name field, enter a profile name and then and choose an icon to represent the profile.
  4. Tap Add person.
  5. Tap Assign Devices to open the Assign devices screen.
  6. Place a check in the boxes next to the devices you want to assign, then scroll down to tap Assign devices.

Notes:

  • To remove a device from a profile, from the Profile screen, tap Unassign, then tap the Trash Can icon next to the selected device. From the Are You Sure? screen, tap Unassign to confirm.
  • To reassign a device to a different profile from the Profile screen, tap the Device name, then tap Edit. From the Assign to a Profile screen, tap another profile, then tap Apply.

Downtime Scheduler

Downtime Scheduler, previously called Bedtime Mode, automatically pauses WiFi access over your WiFi network during scheduled time periods. You can schedule multiple downtimes within the same day and choose any combination of time and day of the week. If a device tries to access a website, app, or service outside a web browser during Downtime Scheduler mode, then a message displays that the website cannot be reached or that the device is not connected to the internet.

To set up a Downtime Scheduler for a device, complete the following steps.

  1. From your Cox Wifi app, tap People.
  2. Tap the Profile that the device is assigned to.
  3. From the specific Profile screen, on the upper right of the screen, tap the Settings icon.
  4. From the Create a Downtime Schedule tile, tap Get Started.
  5. Tap to select an icon to help you identify the schedule.
  6. From the Active Time Limit screen, select the desired days of the week and time range for each device assigned to the selected profile.
  7. Tap Apply Changes.

Parental Controls

Using Parental Controls reduces the risk of accessing inappropriate content. Devices that have Parental Controls active that attempt to access inappropriate content are redirected to a block page while connected to your WiFi network. When Parental Controls are activated, the inappropriate content is immediately blocked.

Note: Content that was previously accessed before Parental Controls was assigned, may be cached and can take up to 24 hours for that content to be blocked.

Parental Controls will only restrict access to inappropriate content on devices that are connected to your WiFi network. It is important to note that while Parental Controls is intended to help block devices from accessing inappropriate content online, it is not guaranteed to restrict all inappropriate sites and applications. Parental Controls do not monitor devices located in the household that connect to cellular networks.

The following third-party settings are automatically applied to all devices with Parental Controls active.

Service Setting
Google SafeSearch On
Bing SafeSearch Strict
YouTube Restricted Mode On

The Parental Controls section also provides the options to create and view 24 hour active time reports, active time spent for each profile, view a seven-day active-time weekly report, and assign / unassign devices.

To turn Parental Controls on or off for a Profile, complete the following steps.

  1. From your Cox Wifi app, tap People.
  2. Locate the Profile for the specific person or your whole household that you want to manage its parental controls.
  3. Tap the desired Profile icon.
  4. From the Profile screen, tap the Settings icon.
  5. From the Profile's Settings screen, tap the Parental Controls tile.
  6. From the bottom of the Parental Controls screen, tap the appropriate tab Turn On or Turn Off.
  7. From the Parental Controls Updated screen, tap Close.

Additional Features

The following table provides a description of other features that are available on your Cox Wifi app.

Feature Description
Active Time Alerts
  • Displays how long a profile is active on your home network.
  • You are notified when a device has been active for a specified amount of time.
  • You may pause the devices profile.

    Note: Device that are using cellular data, public hotspots, or a different WiFi network will not count towards active time. A profile that is paused is not blocked from accessing these channels.

To set up Active Time Limits for a Profile, complete the following steps.

  1. From your Cox Wifi app, tap People.
  2. Locate the profile for the specific person or your household that you want to manage.
  3. Tap the desired Profile icon.
  4. From the Profile screen, tap the Settings icon.
  5. From the Profile's Settings screen, under Set up an Active Time Limit, tap Get Started. 
  6. From the Active Time Limit screen, tap the appropriate radio button next to Weekdays or Weekends, and set the time bar as desired.
  7. Tap Apply Changes.
Active Time Details (ATD)
  • Displays a detailed view of how much time users are spending on supported applications when connected to their home network.
  • Must be enabled from the Profile screen.
  • Time spent on supported applications is tracked and categorized to a profile. The categories include the following:
    • Education
    • Entertainment
    • Gaming
    • News and Media
    • Search and Utilities
    • Shopping
    • Social

      Note: For privacy reasons, sensitive activity is not captured. This includes adult content and dating sites / apps.

  • Time accuracy is in five minute intervals and updates every 15 minutes. History is saved for seven days.
  • ATD is available for the following.
    • iOS
    • Android
    • MacOS
    • Windows
  • The following Gateways are compatible with the ATD feature.
    • Technicolor CGM4141
    • Technicolor CGM4331

      Note: Cox does not track online activity. ATD is an optional feature that is only viewable to the user after it is enabled.
Auto-Pause
  • Enhancement to the Active Time Alerts feature.
  • Provides an option to auto-pause when the daily use time limit is met.
  • Provides a notification warning 15 minutes before the active time limit is met.
Network Activity Provides visual representations of activity on your network, and the ability to view individual device's network activity over a 24-hour period and past 30 day-average.
  1. Tap Overview tab.
  2. At the top of the screen, tap View Network Details
  3. For more information about the differences between network activity and data usage, see Understanding Data Usage.

    Note: The app begins tracking network activity after you have signed into the app for the first time.
Protected Browsing
  • An opt-in service to help safeguard your home network from malicious attacks.
  • Reduces the risk of accessing known sources of malware, spyware, and phishing scams for all connected devices.
Restart Gateway

Restarting your gateway can resolve many common issues.

  1. From the Overview tab, scroll down to the Connection Trouble? section.
  2. Tap Restart Gateway.
  3. From the Restart Gateway pop-up window, tap Restart.
Advanced Settings To access the advanced settings, tap on the Connect tab, then See Network. From the My Network screen, tap Advanced Settings. The following options display.
  • Port Forwarding - Enable online gaming, VoIP, and peer-to-peer applications to connect directly to a device on your home network.
  • LAN & WAN - Customize your local area network (LAN) settings and view your wide area network (WAN) IP address.
  • DNS Server - View the domain name system (DNS) configuration for your home network.
  • DMZ - Configure a demilitarized zone for your home network.
Notifications Alerts you when any of the following occurs.
  • WiFi settings are changed or updated
  • A new device joins your WiFi network for the first time
  • Approximately 2-7 days after installing Panoramic Wifi Pods, the network optimizes coverage and performance
  • Outage Notifications - alerting you when your equipment is offline or if there is a service outage in your area.
    • Gateway offline notification
    • There's an outage in your area notification

Depending on your smartphone settings, the notifications may be set to push, silent, or others. For help managing your smartphone notification settings, contact the manufacturer or Cox Complete Care.
Internet Health Check

Enables you to test connectivity health to devices within your home.

Note: At this time, Wifi Pod support is not included but will be coming soon.
 

  • Access the feature two different ways:
    • Tap the Connect tab, tap Internet Health.
    • Navigate to Full Network Test or Select a Device to test.
  • Test connection from the Gateway modem to a single device or all devices.
    • You will see a red or green indicator of signal strength to the device.
    • Selecting a device will display activities supported with green or red indicators. You can test again or troubleshoot if needed.
  • Provides general troubleshooting tips if poor connection or signal strength is detected; tap Troubleshoot Device in the More Info section
Homelife To learn more about how the Homelife xCam2 Camera and other Homelife devices connect with your Panoramic Wifi App, see the following solutions.

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