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Cox Panoramic Wifi App Advanced Security Service

Details

The Cox Panoramic Wifi App Advanced Security feature provides the following digital security services.

  • Automatic monitoring of all smart devices wirelessly connected to the home network, such as phones, laptops, game consoles, smart thermostats, and cameras.
  • Monitoring and analyzing WiFi traffic
  • Automatic blocking of suspicious activity

You can also view a list of digital security-related actions from the Panoramic Wifi dashboard.

Security Threats

Advanced Security app displays a list of detected threats and the devices that were impacted from the last seven days. Advanced Security sends notifications when a threat is detected. You will receive a push notification on threats that require your attention. Threats that the system resolves automatically display in the Notification and Advanced Security sections of the app. Threats that require action on your part include the following.

  • Targeted Network Attack
  • Suspicious Device Activity
  • Unauthorized Access Attempts

Other threats, like Suspicious Site Visits, do not require any action. You can select the impacted device to view additional details of that threat.

Action Required

Push notifications received for threats that require your attention also display on the app dashboard. You can select the device to access the threat details screen. The threat details screen displays a summary of the threats that are blocked for that device. You can select Help Me Fix It for details on resolving the threat.

Allow Access

Once you have selected a device, the Affected Device screen displays. The Affected Device screen displays a list of each threat associated with that device. You can select a specific threat to view those threat details. When a device is blocked from accessing a site, you can allow access to the site by selecting Allow Access. Selecting Allow Access will override the block for one hour.

Enable and Disable

To disable the Advanced Security feature, complete the following steps.

  1. From the Cox Panoramic Wifi App, tap More.
  2. From the More Options screen, tap My Services.
  3. Below the Advanced Security section, select Disable and follow the onscreen prompts.

    Note: Disabling the feature will turn off 24/7 monitoring and real-time reporting for your home network.

To enable the Advanced Security feature, complete the following steps.

Note: Advanced Security is automatically enabled when the customer logs in to the Cox Panoramic Wifi App. The feature must be disabled manually.

  1. From the Cox Panoramic Wifi App, tap More.
  2. From the More Options screen, tap My Services.
  3. Below the Advanced Security section, select Enable and follow the onscreen prompts.

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