Cox Mobile Eligibility

To sign up for the Cox Mobile service you must meet the following general requirements.

• You must live at a Cox serviceable address, this includes Bulk account customers.
• You must have any level of active Cox residential Internet service.
• Your account must enroll in EasyPay and Two-Step Verification at the time of purchase.
• Your Social Security Number must be on the account.
• To use a device you currently own, verify it is compatible with Cox using the Bring your own device to Cox Mobile webpage.

The following account types are ineligible.

• StraightUp Internet
• Roommate Accounts
   

Changing Service After Activation

For customers who disconnect Cox Internet service or move out of a Cox serviceable area, the following conditions apply.

• You must remain within the continental U.S. to retain Cox Mobile service.
  
  Note: Alaska, Hawaii, and the U.S. territories are not eligible for Cox Mobile service.
  
  
• No fee is applied for canceling Cox Internet service.

The following applies whether you move out of a Cox serviceable area or cancel your Cox Internet service.

• You may retain your line of service and the following options are available.
  • Purchase accessories
  • If the current device is paid in full, then you may purchase a replacement device
  • Maintain current device financing with Citizens Pay
  • Make changes to your plan, including international long-distance or roaming plans
  • Remove the Cox Mobile Protection Plan
• You cannot add a new Cox Mobile line of service.
• You cannot finance a new Cox Mobile device through Citizens Pay.
• You cannot add a Cox Mobile Protection Plan to a new Cox Mobile device.

Seasonal Service

If you are placing your Cox services in a suspended or seasonal status, the following guidelines apply.

• For a suspended service status, there is a limit of nine months.
• Cox Mobile service cannot be suspended, only services such as Cox Internet, Voice, or Video service.
• No per-line monthly fee is applied during the period of service suspension.
• Any Cox Mobile device or accessory that is shipped, must be sent to your service address.
• There are no restrictions to transactions with Cox Mobile, including adding new lines, financing new devices, or changing a service plan.