• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Cox Mobile Eligibility

Details

To sign up for the Cox Mobile service you must meet the following general requirements.

  • You must live at a Cox serviceable address.
  • You must have any level of active Cox residential Internet service.
  • Your account must enroll in EasyPay and Two-Step Verification at the time of purchase.
  • Your Social Security Number must be on the account.
  • To use a device you currently own, verify it is compatible with Cox using the Bring your own device to Cox Mobile webpage.

The following account types are ineligible.

  • StraightUp Internet
  • Roommate Accounts
  • Bulk Accounts
     

Changing Service After Activation

For customers who disconnect Cox Internet service or move out of a Cox serviceable area, the following conditions apply.

  • You must remain within the continental U.S. to retain Cox Mobile service.

    Note: Alaska, Hawaii, and the U.S. territories are not eligible for Cox Mobile service.

  • No fee is applied for canceling Cox Internet service.

The following applies whether you move out of a Cox serviceable area or cancel your Cox Internet service.

  • You may retain your line of service and the following options are available.
    • Purchase accessories
    • If the current device is paid in full, then you may purchase a replacement device
    • Maintain current device financing with Citizens Pay
    • Make changes to your plan, including international long-distance or roaming plans
    • Remove the Cox Mobile Protection Plan
  • You cannot add a new Cox Mobile line of service.
  • You cannot finance a new Cox Mobile device through Citizens Pay.
  • You cannot add a Cox Mobile Protection Plan to a new Cox Mobile device.

Seasonal Service

If you are placing your Cox services in a suspended or seasonal status, the following guidelines apply.

  • For a suspended service status, there is a limit of nine months.
  • Cox Mobile service cannot be suspended, only services such as Cox Internet, Voice, or Video service.
  • No per-line monthly fee is applied during the period of service suspension.
  • Any Cox Mobile device or accessory that is shipped, must be sent to your service address.
  • There are no restrictions to transactions with Cox Mobile, including adding new lines, financing new devices, or changing a service plan.

Search for More Articles