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Cox Hotspots with Enhanced Wifi

Details

Cox’s Enhanced Wifi allows you to securely connect to over 4 million Cox Hotspots outside of your home and at no additional charge. This connection encrypts traffic to keep data protected when passing from the device to the hotspot. Your data is encrypted to protect against wireless eavesdropping. Using the network standard 802.1X provides increased security when connecting to wifi. Cox Enhanced Wifi is compatible with the following devices.

  • iOS 11.0 or later
  • Android 8.0 or later
  • Microsoft 10 or later
  • MacOS X El Capitan at minimum

Using the COX SSID vs. the CoxWiFi SSID

Cox uses two SSIDs to connect devices. See the difference between each SSID below.

  • CoxWiFi - An open wifi SSID available for all authenticated Cox Internet customers using a wifi capable device.
  • COX - Provides a secure, encrypted connection to customers who have downloaded and installed the Cox Enhanced Wifi secure profile on their devices.

Notes:

  • For best results, it is recommended to use the COX SSID.
  • Not all Cox Hotspots support the COX SSID.
  • Both SSIDs may be visible on the device.

Enable Enhanced Wifi on Your Devices

A notification in MyAccount provides a link to download and install the Cox Enhanced Wifi secure profile. Use the table below for steps based on the device. To prevent issues when connecting to the COX SSID, do not delete the Secure W2 app. If you are outside of the home, connect to the COX SSID. After connecting once, the device will automatically connect to CoxWiFi Hotspots using the COX SSID. If you are inside of the home, you may be unable to connect to the COX SSIDs.

To enable Enhanced Wifi based on your device, refer to the following.

Additional Questions and Answers

View the following frequently asked questions about Enhanced Wifi. If you have additional questions, you can contact us.

Why do I need Enhanced Wifi?

Cox Enhanced Wifi provides enhanced security and seamless roaming across the country. The Enhanced Wifi network uses IEEE8021X technology to encrypt the data from your device to our access points.

Why won't my device connect to COX SSID?

In your device settings, select COX to automatically reconnect.

How do I log in to a Cox WiFi Hotspot?

Why won't my device connect to COX SSID after downloading the Cox Enhanced secure profile?

In MyAccount, reinstall the Cox Enhanced secure profile to clear out the old version and install a new digital certificate.

Why don’t I see the COX network in my home?

The COX SSID is supported on our Panoramic Wifi Gateways only. If you have an older Cox-provided gateway, then contact us to discuss an upgrade.

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