The Cox Homelife Touchscreen Message Alerts table below describes how to define and resolve touchscreen alerts.
| Message | Cause | Resolution |
|---|---|---|
| AC Power Loss | Touchscreen is not receiving A/C power. The system is in Low Power Mode. |
|
| Alarm communication failed | Touchscreen is not accessing the Internet through the local network, nor does it have cellular connectivity. | Confirm that you haven't moved the touchscreen from the location it was originally installed. Restore Internet connectivity as soon as possible. If the lack of cellular connectivity continues, contact Customer Support. |
| Battery failure | Backup battery for the touchscreen is dead, and there is a loss of external power. After external power is restored, it takes approximately 21 hours for the battery to be fully charged. | When AC Power is restored the battery recharges. If not, have the battery connection checked. If power issues continue, contact Customer Support. |
| Battery Low | The battery in the sensor is getting low. It should be replaced as soon as possible. A low battery report is issued when the battery reaches 2.75v for sensors and keypads. | Confirm that the power adapter is plugged into an outlet that is not controlled by a switch. If A/C power is connected but has been off for an extended period, the battery could still be charging. |
| Battery Removed | Battery for the touchscreen has become detached. | Open the battery cover and check the battery connection. Make sure to secure the cover when closing. |
| Broadband connection failed | Touchscreen is not accessing the Internet through the local network, but the device still has cellular connectivity. | Restore Internet connectivity as soon as possible. If this problem continues, contact Customer Support. |
| Camera Connection Failed | Touchscreen cannot communicate with one of your connected cameras. | Ensure that the camera is powered on and that it is in range of the Wi-Fi router. The power indicator light on the camera should be solid. |
| Cellular communication failed | Touchscreen cannot communicate over the cellular network. | If this problem continues, contact Customer Support. |
| Communication Jammed | Touchscreen has detected an attempt to jam its communication with the sensors. Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors. | This could be a burglary in progress. Contact Customer Support. If you feel in danger in any way, call 911. |
| Lost Power | External power for the sensor or device named in this alert is not connected. Only applicable to devices that require external power. | Restore power to the sensor or device as soon as possible to avoid draining the battery. If needed, replace the battery. |
| Low Battery Detected | Battery for the identified sensor is low. | Replace the battery as soon as possible. |
| Needs Cleaning | Sensor named in this alert is dirty or dusty. | Clean the identified sensor. |
| Network connection failed | No broadband or cellular connectivity to the touchscreen. | Restore Internet connectivity as soon as possible; contact Customer Support to report your loss of cellular connectivity. |
| Sensor Battery Low | The battery in the sensor is getting low. It should be replaced as soon as possible. A low battery report is issued when the battery reaches 2.75v for sensors and key pads. | Replace the battery as soon as possible. Replace with a battery of the same size and capacity. If you cannot replace the battery immediately, you can choose to acknowledge the problem (touch OK in the Troubles list). This allows you to acknowledge the low battery and continue arming your system. If the problem continues after replacing the battery, contact Customer Support. |
| Sensor Communication Failure | Touchscreen cannot communicate with the identified sensor. The most common cause for a sensor communication failure is a low battery. The touchscreen checks its communication integrity with the sensors every 27 minutes. This message is posted when the sensor fails two checks in a row. | Replace the battery OR replace the sensor. Replace the battery immediately with a battery of the same size and capacity. If you cannot replace the battery at this time, you may choose to acknowledge the problem for now so that you may successfully arm your system. If the problem continues after replacing the battery, contact Customer Support. |
| Sensor Communication Jammed | Touchscreen communication with the identified sensor is being jammed. Most likely, someone is using a device designed to scramble the radio frequency (RF) signal of the sensors. | This could be a burglary in progress. Contact Customer Support. If you feel in danger in any way, call 911. |
| Sensor Lost Power | External power for the identified sensor or device is not connected. | Restore power to the sensor or device as soon as possible to avoid draining the battery. |
| Sensor Needs Cleaning | Identified smoke detector is dirty or dusty. | Clean the identified smoke detector. |
| Sensor Tamper Detected | Cover of the identified sensor has been removed. | Make sure that the sensor cover on the sensor is securely attached to the sensor base. For smoke detectors, ensure the cover is securely in the twist-lock position on the base. If the problem persists, you can choose to acknowledge the problem (touch ACK) in order to be able to arm your system until Customer Care can provide a permanent solution. |
| Sensor Test Button Pressed | Test button for the identified sensor was pressed. | If a sensor test is not in progress, check the identified sensor to confirm everything is seated properly and unobstructed. |
| System Battery Low | Touchscreen has lost A/C power and is on battery backup. The battery voltage is 3.7v that is about 5% remaining power. Complete loss of power to the touchscreen is imminent. | Check the A/C adapter. Restore A/C power to the touchscreen as soon as possible. |
| System not ready to Arm | Door or window is open. | Open the security widget and check the security zones, door or window might be open. |
| System Power Lost | Touchscreen has lost A/C power and is on battery backup. | Check the A/C adapter; restore A/C power to the touchscreen as soon as possible. |
| System Tampered | The back cover or battery cover of the touchscreen has been removed. | Replace the cover as soon as possible. |
| System Upgrade in Progress Message | Firmware update currently in progress. | No action required; message no longer displays when the update is completed. |
| System will not Arm | User entered an invalid keypad code when attempting to arm the system. | Re-attempt to enter the security code. Use the settings widget to add, edit, and delete keypad codes. Contact Customer Support. |
| Tamper Detected | Cover of the identified sensor or device has been removed. | Check the sensor or device. |
| Zone Swinger Shutdown | A sensor has been too many times resulting in alarms (default is one time). No more alarms will be sent to central monitoring for 48 hours or until the security system is disarmed. The Swinger Shutdown feature helps prevent a runaway touchscreen from tying up the central station. | Disarm the system to stop the swinger shutdown. Contact Customer Support to find out the maximum number of alarms sent to central monitoring before swinger shutdown for your system. |
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