Troubleshooting

The lights indicate the current status of your router. To troubleshoot any connection problems, use the table below.
Gateway Light | Status | Problem |
---|
Power | Solid Green | None. The router is powered on. |
Flashing Green | The router firmware is corrupted - To restore your firmware follow these steps:- Make sure the PC is connected to the router and the router is powered on.
- Insert the Resource CD that came with the router
- Click Supporting Software, then Netgear Firmware Recovery Utility, and follow the prompts for the recovery process.
- After firmware recovery is complete, follow the prompts to restore the configuration settings.
Note: If the light is a fast blink, then a software update is in progress. |
Flashing Amber | The router has a problem - If the Power light is still amber 1 minute after turning on power to the router, then turn the power off and back on to see if the router recovers. |
Off | There is no power to the device - Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch. |
Push 'N' Connect (WPS) | Solid Green | None. Push 'N' Connect security is enabled. |
Off | Push 'N' Connect security is not enabled. |
Wireless | Solid Blue | None. Wireless feature is enabled. |
Flashing Blue | None. The router is actively sending or receiving data over the network. |
Off | None. Wireless feature is turned off. |
Internet | Solid Green | None. There is a connection made through the Internet port. |
Flashing Green | None. There is network activity over the Internet port. |
Solid Amber | No IP address has been acquired - If the Internet light is still amber one minute after turning on power to the router, then the Internet is not accessible. Confirm Internet settings and turn the power off and back on to see if the router recovers. |
Off | No devices are connected - Verify all cable connections and the power is on to the connected computer and try resetting the modem. |
LAN 1-4 | Solid Green | None. The router is successfully connected to a device through that port and communicating at 100 Mbps. |
Blinking Green | None. Data is being transmitted at 100 Mbps. |
Solid Amber | None. The router is successfully connected to a device through that port and communicating at 10 Mbps. |
Blinking Amber | None. Data is being transmitted at 10 Mbps. |
Off | No Ethernet found - Verify Ethernet cable connections and the power is on to the connected computer. |
Manufacturer Resources