Ensure your Homelife system is disarmed prior to changing the batteries in any of your Homelife devices. Then call the Central Monitoring Station at 1-800-633-2677 to put your system into test mode. This prevents your system from triggering a false tamper alarm.
In order for optimal operation of your system, it is important to change your batteries when the touchscreen, mobile app, or the Cox Homelife devices alert you to low batteries. For additional support, visit Cox.com Education Center in the Battery Replacement section to view step-by-step instructions and videos to guide you.
If your Cox Homelife Touchscreen or other device not listed below need battery replacement, then contact Cox Homelife Customer Support.
Important: After replacing the equipment battery, acknowledge any error on the touchscreeen and then reboot it. Refer to Rebooting the Homelife Touchscreen.