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Cox Connect Features

Details

Cox Connect is your gateway for Cox High Speed Internet, Cox Digital Telephone, and Cox Advanced TV on your iPhone, iPod Touch, iPad, or Android device. Cox Connect is a free app that allows you to manage your home Internet usage, phone calls, view TV listings, schedule DVR recordings, and get helpful tips about Cox services.

Cox Connect Dashboard

When you log in to Cox Connect, the Cox Connect dashboard displays. The dashboard presents cards that show you the most important information about your account and service. Shown below are examples of the different cards available on the Cox Connect dashboard.
 

Dashboard Card Description
Data Usage Meter

See your data usage for the current cycle. Tap links to your Data Usage Meter to see more details about your current cycle and historical data usage.

data usage meter card
My Bill

View your most recent statement balance and due date. Tap links to make a payment and see more billing details.

Cox Connect App My Bill card
Appointment

View the scheduled time of the appointment. Within an hour of your window, this card shows you the ETA of the service agent. Tap links to change the appointment time or cancel the appointment.

Note: This card only appears if you have a scheduled appointment.

Cox Connect App Appointment card
Store Locator

Locate the closest store and distance to that store. Tap on the card to see a full view of the map and link to driving directions.

Cox Connect App Store Locator card
WiFi Hotspots

Locate the closest CableWiFi® or Cox WiFi hotspot location. Tap on the card to see a full view of the map and link to driving directions.

Cox Connect App WiFi Hotspot card
Message Alerts

On the homepage of the app, a message alert displays during an outage. Technicians are already aware of the issue and are working to resolve the problem. If a message alert does not display, then troubleshooting is required.

Note: Do not reset or reboot your equipment as this may cause additional problems.

image of alert display

The message alert has the following resources available.

  • The Alert provides an Estimated Time to Repair.
  • SMS Notifications are available by selecting the option to Sign Up for SMS Notifications and entering the mobile number to receive text notification about the outage and when it clears.

For self-help resolving service issues, refer to Cox Support on Cox.com.

Internet The Internet section and My WiFi is available to customers that have certain Cox-provided modems. This card shows your current Internet connectivity status and links to the Internet section where you can update your WiFi settings.

Cox Connect App Internet card

Cox Connect Menu

The Cox Connect menu displays icons that you tap to access each of the modules.
 

Menu Options Description
Home

This option displays the Spotlight information, current bill, and services associated with the account.

My Bill

Displays the Payment & Billing Options which shows the current bill, billing address, bill summary (PDF), and offers the following options.

  • Set up Automatic Payments
  • Manage Paperless Billing
  • View my Statements
  • View my Recent Activity
  • View my Agreements
  • View Billing Messages
  • Manage Payment Methods
TV Listings Browse through available channels on your Cox TV, search for specific programs, set up reminders for programs, and schedule recording of TV programs and movies remotely.
Internet

View and manage your Cox in-home network and see your data usage. You can complete the following using the app. 

  • Access your Data Usage Meter to see the usage in your current cycle and historical data usage.
  • View and change the Wireless Network Name (SSID) and Password.
  • Name and rename devices.
  • View signal strength of connected devices.
  • Reboot your modem.
Store Locator Locate stores in your area or by zip code and see store details such as hours of operation and services.
WiFi Hotspots Locate CableWiFi® and Cox WiFi hotspot locations available to Cox High Speed Internet customers.
Support Find information to help you with common issues and solutions.
Contact Us Provides the various methods of contacting Cox using social media, chat, phone, or visit us.
Settings

Provides options for the app settings as follows.

  • Enable Touch ID (toggle on or off)
  • TV Settings
    • Show Only Subscribed Channels (toggle on or off)
    • Show Only HD Channels (toggle on or off)
    • DVRs
    • Refresh Guide Data
  • Internet Settings
  • Dashboard Configuration
  • Profile Management
  • Troubleshooting
  • About this App
  • Privacy Policy


Requirements

  • Log in using your registered Cox User ID and password to access the Internet, TV, and DVR modules. If you do not currently have a user ID and password on Cox.com, see Cox.com Account Registration and Preferences.
  • With Cox Connect, you can access solutions for Internet TV services you receive from Cox. If you tap an icon for a service you do not currently subscribe to, you will see a message indicating that you are not subscribed to that service.
  • For telephone support, download the Cox Voice Everywhere app.
  • For Homelife support, download the Cox Homelife app.

Supported Operating Systems

Cox Connect is available on the following operating systems. Click the store icon for your device below to download the app.

  • iOS 10.0 and above

    Apple App store banner
     
  • Android OS versions 5.0 and above

    Google Play store banner

Note: Functionality specific to mobile phone devices, like Call Back and Send Text Message, is disabled on tablets.

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