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Cox Connect Features

Details

Cox Connect is your gateway for Cox High Speed Internet, Cox Digital Telephone, and Cox Advanced TV on your iPhone, iPod Touch, iPad, or Android device. Cox Connect is a free app that allows you to manage your home Internet usage, phone calls, view TV listings, schedule DVR recordings, and get helpful tips about Cox services.

Cox Connect Dashboard

When you log in to Cox Connect, the Cox Connect dashboard displays. The dashboard presents cards that show you the most important information about your account and service. Shown below are examples of the different cards available on the Cox Connect dashboard.
 

Dashboard Card Description
Data Usage Meter

See your data usage for the current cycle. Tap links to your Data Usage Meter to see more details about your current cycle and historical data usage.

Note: This card displays if you have used at least 85% of your data plan for the current cycle.

data usage meter card
My Bill

View your most recent statement balance and due date. Tap links to make a payment and see more billing details.

Cox Connect App My Bill card
Voice Tools

See how many new voice mails have been received and link to voice mails, missed calls, and phone settings.

Cox Connect App Phone Tools card
Appointment

View the scheduled time of the appointment. Within an hour of your window, this card shows you the ETA of the service agent. Tap links to change the appointment time or cancel the appointment.

Note: This card only appears if you have a scheduled appointment.

Cox Connect App Appointment card
Store Locator

Locate the closest store and distance to that store. Tap on the card to see a full view of the map and link to driving directions.

Cox Connect App Store Locator card
WiFi Hotspots

Locate the closest CableWiFi® or Cox WiFi hotspot location. Tap on the card to see a full view of the map and link to driving directions.

Cox Connect App WiFi Hotspot card
Outage

Displays if there is an outage in your area and shows the estimated time that the issue will be resolved.

Cox Connect App Optage card
Internet The Internet section and My WiFi is available to customers that have certain Cox-provided modems. This card shows your current Internet connectivity status and links to the Internet section where you can update your WiFi settings.

Cox Connect App Internet card

Cox Connect Menu

The Cox Connect menu displays icons that you tap to access each of the modules.
 

Menu Options Description
My Bill View account alerts and make payments using View / Pay Bill via Cox Connect.
Internet

View and manage your Cox in-home network and see your data usage. You can complete the following using the app. 

  • Access your Data Usage Meter to see the usage in your current cycle and historical data usage.
  • View and change the Wireless Network Name (SSID) and Password.
  • Name and rename devices.
  • View signal strength of connected devices.
  • Reboot your modem.
Phone Tools Browse through your home phone call logs, check voice mail, change settings on your home phone for call forwarding, and manage other features.
TV Listings Browse through available channels on your Cox TV, search for specific programs, set up reminders for programs, and schedule recording of TV programs and movies remotely.
Store Locator Locate stores in your area or by zip code and see store details such as hours of operation and services.
WiFi Hotspots Locate CableWiFi® and Cox WiFi hotspot locations available to Cox High Speed Internet customers.
Support Find information to help you use the Home Phone and TV & DVR modules, and access Bill Pay.


Requirements

  • Log in using your registered Cox User ID and password to access the Internet, Phone Tools, and TV & DVR modules. If you do not currently have a user ID and password on Cox.com, see Cox.com Account Registration and Preferences.
  • With Cox Connect, you can access solutions for Internet, Phone, and TV services you receive from Cox. If you tap an icon for a service you do not currently subscribe to, you will see a message indicating that you are not subscribed to that service.

Supported Operating Systems

Cox Connect is available on the following operating systems. Click the store icon for your device below to download the app.

  • iOS 10.0 and above

    Apple App store banner
     
  • Android OS versions 5.0 and above

    Google Play store banner

Note: Functionality specific to mobile phone devices, like Call Back and Send Text Message, is disabled on tablets.

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