• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location

Correcting Mobile Data Usage Cycle Differences


If the data usage on your device is different from the usage showing with Cox, it could be due to one the following reasons:

  • The data usage showing on the Cox App and Cox.com can be up to 6 hours behind the actual usage.

    Note: The messages you receive may be more up-to-date than what shows on your Cox account.

  • Samsung calculates data usage differently than Cox.
    • Samsung: 1GB = 1,000MB
    • Cox Mobile: 1GB = 1,024MB
  • The data usage cycle on the device may not align with the data usage cycle on your account.

To look up your usage cycle using Cox.com or the Cox App use the following table.

If using…Then…
  1. From the Cox.com homepage, click Sign In My Account. Enter your primary User ID and Password.

    Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.
  2. Under Manage Your Services & Equipment, click on the Mobile icon.
  3. Find the mobile number and click Manage Line.
  4. Click the View Usage Details button.
  5. Click View Usage Cycle.

    Example: December 7th - January 6th.
Cox app
  1. Launch the Cox app and sign in with your primary User ID and Password.
  2. Scroll to the bottom of the home page, tap the mobile number.
  3. Tap View Usage Cycle.

    Example: Dec 7 - Jan 6. 19 days left in cycle.

Additional Information

Changing Your Data Usage Cycle Date on an Android Device

Complete the following steps to change your data usage cycle date on an Android Device.

Note: iOS does not allow you to change your data usage cycle date.


Open Settings and tap Connections.

Image of Android Connections

Tap Data usage.

Image of Android Data Usage

Tap Billing cycle and data warning.

Image of Android Billing Cycle

Tap Start billing cycle on.

Image of Android Start Billing Cycle

Complete the following steps:

  • Tap Date.
  • From the drop-down menu, select the cycle date.
  • Tap Set.

Image of Android Set Date

Search for More Articles