Correcting Mobile Data Usage Cycle Differences

If the data usage on your device is different from the usage showing with Cox, it could be due to one the following reasons:

• The data usage showing on the Cox App and Cox.com can be up to 6 hours behind the actual usage.
  
  Note: The messages you receive may be more up-to-date than what shows on your Cox account.
  
  
• Samsung calculates data usage differently than Cox.
  • Samsung: 1GB = 1,000MB
  • Cox Mobile: 1GB = 1,024MB
• The data usage cycle on the device may not align with the data usage cycle on your account.

To look up your usage cycle using Cox.com or the Cox App use the following table.

Additional Information

• For help with Samsung devices, see Samsung Support.
• For help with Apple devices, see Apple Support.

Changing Your Data Usage Cycle Date on an Android Device

Complete the following steps to change your data usage cycle date on an Android Device.

Note: iOS does not allow you to change your data usage cycle date.

Open Settings and tap Connections.

Tap Data usage.

Tap Billing cycle and data warning.

Tap Start billing cycle on.

Complete the following steps:

• Tap Date.
• From the drop-down menu, select the cycle date.
• Tap Set.