We’re committed to keeping you updated with everything we're doing during these challenging times. Please check back regularly for updates.
March 16 – Cox statement on the Federal Emergency Broadband Benefit
Cox has been accepted into the FCC’s Emergency Broadband Benefit program and will participate in this effort to help customers that have been financially impacted during the pandemic. In the coming days, Cox will take the required next steps in the process while the FCC will provide additional details about the program such as its official start date. Cox is closely monitoring this and will provide more information as details unfold. It is Cox’s long-standing priority to narrow the digital divide, and this new FCC program aligns with our mission to keep customers connected to family, friends, school and work during this challenging time.
September 29 – Cox Communications commits $60 million to close the digital learning gap
Cox Communications' President and CEO Pat Esser announced in a live press conference today that Cox will pledge $60 million over the next year to close the digital learning gap…Continue Reading
August 20 – Cox expands commitment to bridging the learning divide, provides additional support for kids and families learning from home
Cox announced today an expanded commitment to bridging the learning divide as part of its ongoing effort to support kids and families learning and teaching from home during the coronavirus pandemic. Through June 30, 2021 Cox is suspending late fees and extending payment relief offerings…Continue Reading
August 12 – Cox donates computers to students Nationwide
The James M. Cox Foundation has awarded a $100,000 grant to PCs for People, a nonprofit that will provide discounted computers to low-income families across Cox's footprint nationwide. The funds will be used to provide students with computer equipment to help them learn from home during the pandemic…Continue Reading
July 21 – Cox Communications offers 2 months of free internet service to new qualifying families in time for back-to-school
As back-to-school fast approaches, Cox has announced new customers that qualify will receive Connect2Compete, the company's low-cost internet, for two months at no cost. New customers must sign up between July 21 and September 30 for free service, which also includes free technical support…Continue Reading
June 29 – Cox Communications helps keep kids engaged in academics this summer with new virtual programming from Boys & Girls Clubs of America
Cox Communications today announced a $100,000 grant from the James M. Cox Foundation to the Boys & Girls Club of America (BGCA). The funds will help support development of new digital programming and enhance functionality of Boys & Girls Clubs of America's MyFuture virtual learning platform for not only Club kids, but also for Cox's Connect2Compete families…Continue Reading
May 19 – Cox Communications expands Homelife Care nationwide to support seniors during Coronavirus pandemic
The Coronavirus pandemic places our senior community in even greater danger of isolation and health risk. In an effort to provide extra peace of mind and support for seniors and their caregivers during this Coronavirus pandemic, Cox is making Homelife Care available nationwide following a successful two-year trial in Oklahoma City…Continue Reading
April 27 – Cox reaffirms commitment to FCC's Keep America Connected initiative, extends additional support offerings for customers in need
Cox announced today its continued support for the FCC’s Keep America Connected initiative, along with extensions to existing offerings to provide support for customers and communities in greatest need as part of the company’s ongoing coronavirus response efforts…Continue Reading
April 17 – Cox Communications extends Coronavirus response offer for Connect2Compete with free service for students until July 15 nationwide
Recognizing that students will remain home to finish out the school year, Cox has extended free Connect2Compete service, the company's low-cost internet offer for families with a K-12 student at home until July 15. Remote service support is also extended to ensure ease of implementation while students continue to learn at home during the Coronavirus pandemic…Continue Reading
April 9 – Cox Communications keeps communities connected to healthcare information during Coronavirus Crisis
As part of its ongoing coronavirus relief efforts, Cox Communications has launched a program to help the communities it serves make sense of the significant amount of information available around the coronavirus pandemic and get streamlined access to emerging technologies, like telemedicine and health care apps, which support quick access to care…Continue Reading
April 8 – Cox Media keeps communities connected to local restaurants with free ads during Coronavirus Crisis
April 8 – Cox Communications uses virtual assistance to support customers at social distance during Coronavirus Crisistech-Help-Lightning
Cox Communications has launched "On-site with Virtual Assist," a tool to enhance customer service while better protecting customers and Cox employees during the COVID-19 pandemic…Continue Reading
April 1 – Our network and your home internet experience: Helpful tips
We've seen an increase in internet traffic as people have shifted their work and school activities home in response to Coronavirus. You may be experiencing impacts in your neighborhood at certain times of day, and that can be frustrating. Our engineers are working to provide the best possible experience. In the meantime, here are a few things you can do.
March 31 - How Cable's Internet Networks Are Performing
Despite unprecedented traffic increases, cable broadband networks are performing well overall and meeting the needs of remote workers and students learning from home. Visit NCTA to see how America's cable broadband networks are performing nationwide and by state.
March 26 – Cox's response to Coronavirus
With all of the uncertainty we‘re facing, one thing is crystal clear: Internet connectivity is more important than ever as millions of people across the country connect to work, school and their families from home. Cox has taken a number of actions to ensure that our employees, customers and partners, and the broader communities in which they live, have robust, reliable network connectivity and assurance that they can use their service as needed…Continue Reading
March 16 – Cox expands Coronavirus relief offerings for residential customers
Following a series of announcements last week, Cox announced today additional relief offerings to support residential customers during the coronavirus pandemic. New plans include offering a low-income internet tier with no annual contract and relaxing data usage overage charges for all tiers…Continue Reading
March 16 – During this time of uncertainty and required in-home learning, Cox is helping get families in need connected to the internet through our Connect2Compete program
We are responding to the Coronavirus crisis by increasing access and speeds of our low-income internet service Connect2Compete. New Connect2Compete customers will receive their first two months of service free, which is normally available to qualified low-income households for $9.95/month. This goes into effect Monday, March 16. We’re also increasing the service’s speed from 25/3 Mbps to 50/3 Mbps for 60 days. The speed increase will go into effect Tuesday, March 17…Learn More
March 13 – Cox announces plans to support residential customers in need during Coronavirus Pandemic
Cox announced today additional plans to support residential customers during the coronavirus pandemic. Cox is upgrading internet speeds for select residential packages and implementing a variety of other changes to provide support and relief for our customers and communities in greatest need…Continue Reading
March 13 – Cox pledges to support FCC’s Keep America Connected initiative
Cox announced today its support for the FCC’s Keep America Connected initiative as part of the company’s ongoing coronavirus response efforts. As part of its commitment, Cox pledges…Continue Reading
March 13 – Cox statement on help for customers impacted by Coronavirus
With the ongoing Coronavirus crisis, we don’t want our customers who are impacted to worry about losing their Cox services. If you’re impacted and are unable to make a payment by your due date, log in to My Account on Cox.com or reach out to our customer service representatives through text, phone or chat for options.
Ask about Promise to Pay and Promise to Pay with Extension options which will limit late payment reminders or give you more time to pay without worrying about interruption to your Cox services.
To review your options, sign in to My Account and review the My Bill card. If you see the message, "Can’t pay today? Request help here," click through to visit the Payment Arrangement Options page. There, you’ll see options to schedule a future payment beyond your current due date or request additional time to make a payment later. Follow the remaining two steps for either option to complete your payment arrangement online.
If you do not see the 'Can’t pay today?' options in My Account, please call 1-844-221-3930 to speak with a special team representative Monday through Friday. To text a representative, type 54512 on your mobile phone or visit www.cox.com/chat for support any time. Additionally, representatives are also available in our Cox retail stores. To find a retail location, visit www.cox.com/retail.
March 9 – Cox statement on Coronavirus
Cox is taking multiple steps to maintain services provided to customers and the general public while ensuring the safety of our employees and customers. We are in close contact with government and health officials as this situation evolves. Here’s a summary of key measures the company has taken...Continue Reading
