Use the following information to troubleshoot an app when the picture appears frozen or buffering on the Contour receiver.
Note: As an internet application, Contour apps use a data stream via the internet which may buffer due to slow speeds from the receiver.
- Check your internet connection by attempting to access a browser on another device, like a laptop or phone.
- Be sure that the connections on the back of your Contour receiver are finger tight.
- On the Cox remote control, press Exit.
If the app… Then… Is still frozen or the receiver hasn't responded - Unplug the receiver from power, wait for 30 seconds, then plug power back into the receiver.
- Attempt to relaunch the application.
Exits Attempt to relaunch the application. - Did this resolve the issue?
- If yes, then no further action is needed. All steps complete.
- If no, then contact us for further assistance.