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Streaming App Appears Frozen or Buffering

Solution

Use the following information to troubleshoot an app when the picture appears frozen or buffering on the Contour receiver.

Note: As an internet application, Contour apps use a data stream via the internet which may buffer due to slow speeds from the receiver.

  1. Check your internet connection by attempting to access a browser on another device, like a laptop or phone.
  2. Be sure that the connections on the back of your Contour receiver are finger tight.
  3. On the Cox remote control, press Exit.

    If the app…Then…
    Is still frozen or the receiver hasn't responded
    1. Unplug the receiver from power, wait for 30 seconds, then plug power back into the receiver.
    2. Attempt to relaunch the application.
    ExitsAttempt to relaunch the application.
  4. Did this resolve the issue?
    • If yes, then no further action is needed. All steps complete.
    • If no, then contact us for further assistance.

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