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Connecting to an Ethernet Wall Jack


Use the steps below to help you connect your own WiFi router to an Ethernet wall jack when your ONT is in one of the following places in your home.

  • In a metal media panel. Metal interferes with WiFi signals, so routers should not be placed inside.
  • In a bracket or media panel mounted to a garage wall.
  • In a weather-proof box, mounted to an exterior wall.

If your ONT is accessible, then check the ONT to confirm it is plugged in to power and that the following lights are solid green.


Note: If the lights are not solid green, then contact us to help you get set up.

Do not touch the thin fiber cable or the connector in the PON or WAN port on the ONT. Lasers are in use, and serious eye damage could occur.


Connect the Ethernet cable into the designated port on the router. The designated port name varies by manufacturer. It may be called Modem, Internet, or WAN.


Connect the other end of the cable into an active Ethernet wall jack that’s inside.

Note: The number and location of designated Ethernet wall jacks vary by property.

Diagram of connecting router to Ethernet wall jack


Plug the router's power adapter into the router and electrical wall outlet, then press the Power button.

Result: The router lights indicate when it is turned on and ready for use. Refer to the router's manufacturer user guide for additional information about the router.


Set up the network name (SSID) and password. Refer to Finding Your In-Home WiFi Network SSID or Password.

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