You may need to use Dynamic Host Configuration Protocol (DHCP) to configure TCP/IP settings if you have trouble connecting to Cox High Speed Internet in the following situations. See TCP/IP Setup By Operating System section below.
- You recently installed a new Network Interface Card (NIC).
- You are connecting a computer to Cox High Speed Internet for the first time.
If your computer is already part of a network, you must modify the network configuration on your computer to connect to Cox High Speed Internet. One of the following actions is required.
- Change your computer's configuration, disconnect from the network, then connect to Cox High Speed Internet.
- Use another computer which is not connected to the network to connect to Cox High Speed Internet.
- Use the DHCP service to obtain the following items.
- IP Address
- Default gateway
- Domain Name Service (DNS) address
Refer to specific information for your operating system to configure your network settings for use with Cox High Speed Internet service.
- Windows TCP/IP Setup - Refer to Managing Internet Connection Settings in Windows 10.
- Mac TCP/IP Setup - Refer to Managing an Internet Connection in Mac OS X.
Note: Cox High Speed Internet no longer provides support for Mac OS 10.2 through 10.4 operating systems.