Cox Communications is dedicated to protecting the Internet experience of our customers. We notify customers when their computer systems may be infected with a virus or other malicious software. Citadel is a Trojan horse virus that steals confidential information from the computers it compromises.
The following are common types of stolen information.
- Online credentials
- Banking information
- Credit card numbers
- Social security numbers
Citadel can also be used as ransomware, which locks an infected computer to force the user to pay the hackers to unlock the device.
This malicious software has many forms and versions. While no utility can always detect and remove all versions from all operating systems, Cox recommends the following free tools as they may be effective to remove Citadel.
- For Windows Vista and Windows 7, refer to Microsoft Security Scanner.
- For all other Windows operating systems, refer to Norton Power Eraser.
Choose a removal tool that best suits your needs. All computers connected to the Internet should be scanned for virus removal.