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Cisco DPQ3212

Details

     

Modem Information

DOCSIS 3.0 modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Essential

Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.

   

Front View

image of front View of DPQ3212 modem

Click to enlarge.

After the modem is successfully connected to the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the modem is online and fully operational.
     

Back View

Image of back View of DPQ3212 modem

Click to enlarge.

  

The modem includes the following connection ports:

  • POWER - Connects the cable modem to the power adapter
  • ETHERNET - Connects to the Ethernet port on your computer
  • USB - Connects to the USB port on your computer
  • TELEPHONE 1 and 2 - Connects to the telephone (or fax)
  • RESET - Used by Cox maintenance to reset the modem - may delete all previous settings
  • CABLE - Connects to the cable wall outlet
     

MAC Address

image of MAC address label on DPQ3212 modem

Click to enlarge.

  

The S/N is the serial number of the DPQ3212 modem. The CM MAC is the MAC address of the DPQ3212 modem.

Troubleshooting

image of modem lights on DPQ3212
 

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
POWER Solid Green None
Off No power - Verify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.

DS

(Downstream)

 Solid Green None
Blinking Green Modem establishing a connection from the Internet to the computer - Verify all cable connections and try resetting the modem.

US

(Upstream)

 Solid Green None
Blinking Green Modem trying to connect to service - looking for upstream - Verify all cable connections and try resetting the modem.
Off Modem establishing a connection from the computer to the Internet - Verify all cable connections and try resetting the modem.
ONLINE Solid Green None
Off No connection - Verify all cable connections and try resetting the modem.
LINK Solid Green None - single device connected to either the Ethernet or USB port and no data is being sent to or from the modem
Blinking Green None - single device is connected to either the Ethernet or USB port and data is being transferred between the computer and the cable modem
Amber None - bonded connection being used
Off No devices connected - Verify all cable connections and try resetting the modem.
TEL 1
TEL 2		 Solid Green None - service enabled
Blinking Green None - Line 1 or Line 2 in use
BATTERY Solid Green None - battery charged
Blinking Green Battery charge is low - Make sure the power cord is connected to the unit and an active power source.
Off No battery in the unit

Manufacturer Resources

For more detailed technical information on the DPQ3212, refer to the Cisco DPQ3212 eMTA Modem User Guide (PDF).

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