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Cisco DPC3010

 

Details

     

Modem Information

DOCSIS 3.0 modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Preferred 100

   

Front View

Front view of the Cisco DPC3010

Click to enlarge.

After the cable modem is successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

Back view of the Cisco DPC3010

Click to enlarge.

 

The cable modem includes the following connection ports:

  • POWER - Connects the cable modem to the power adapter
  • ETHERNET - Connects to the Ethernet port on your computer
  • USB - Connects to the USB port on your computer

    Note: Some models may not include USB.
     
  • RESET - Used to reset the modem
  • CABLE - Connects to the cable wall outlet

Note: The RESET button is for maintenance purposes only.

     

MAC Address

Example Address Label

Click to enlarge.

 

The information below is usually found on a sticker located on the bottom of the cable modem.

  • The S/N is the serial number of the Cisco DPC3010 cable modem.
  • The MAC is the MAC address of the Cisco DPC3010 cable modem.

Troubleshooting

Modem lights on the Cisco DPC3010


The lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
POWER Solid Green None.
Off No power. Verify power supply connections and electrical outlet, also make sure the outlet is not connected to a switch.

DS

(Downstream)
Solid None.
Blinking Green Modem establishing connection from the Internet to the computer - Verify all cable connections and try resetting the modem.

US

(Upstream)
Solid None.
Blinking Green Modem registering with headend - looking for upstream - Verify all cable connections and try resetting the modem.
Off Modem establishing a connection from the computer to the Internet - Verify all cable connections and try resetting the modem.
ONLINE Solid Green None.
Off No connection. Verify all cable connections and try resetting the modem.
LINK Solid Green None. Single device connected to either the Ethernet or USB port and no data is being sent to or from the modem
Blinking Green None - Single device connected to either the Ethernet or USB port and data is being transferred between the computer and the cable modem.
Amber None - Bonded connection being used
Off No devices connected. Verify all cable connections and try resetting the modem.

Manufacturer Resources

For more detailed technical information on the Cisco DPC3010, use the resources below from Cisco.

Search for More Articles

 
 

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