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Cisco DPC3000

Details




Modem Information

DOCSIS 3.0 Cable Modem

4x4 channel bonding with speeds of up to 50 Mbps

Cox recommends a DOCSIS 3.1 modem or gateway

What does this mean?DOCSIS 3.0 modems with 4x4 channel bonding have a maximum speed of 50 Mbps on the Cox network.

Highest Service Level

Essential



Front View

image of the Front View DPC3000 modem

Click to enlarge.

After the cable modem successfully registers on the network, the POWER, DS, US and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.




Back View

image of the Back View DPC3000 modem

Click to enlarge.


The Cisco DPC3000 includes the following connection ports:

  • REBOOT - Used to reset the modem
  • ETHERNET - Connects to the Ethernet port on your computer
  • USB - Connects to the USB port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter

    Note: The REBOOT button is for maintenance purposes only.



MAC Address

image of the MAC Address for DPC3000 modem

Click to enlarge.


The MAC address is usually found on a sticker located on the bottom of the modem.

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblem
POWERSolid GreenNone.
OffNo power. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
DS (Downstream)Solid GreenNone.
Blinking GreenSearching for cable connection. Verify all cable connections and try resetting the modem.
US (Upstream)Solid GreenNone.
Blinking GreenModem registering with headend and looking for upstream. Verify all cable connections and try resetting the modem.
OffModem offline. Verify all cable connections and try resetting the modem.
ONLINESolid GreenNone.
OffNo connection. Verify all cable connections and try resetting the modem.
LINKSolid GreenSingle device connected to either the Ethernet or USB port and no data is being sent to or from the modem
Blinking GreenSingle device connected to either the Ethernet or USB port and data is being transferred between the computer and the cable modem.
OffNo devices connected. Verify all cable connections and try resetting the modem.

Manufacturer Resources

For more detailed technical information on the Cisco DPC3000, refer to the User Guide (PDF).

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