Check Payment Status by Phone
Contact Us and select the Billing option. When prompted, follow these steps.
- Enter your phone number associated with the account.
- Enter the Account Holder's Cox PIN or the last four digits of the Social Security Number.
Note: Authorized Users cannot view or retrieve payment status. This policy helps to ensure the privacy of the account.
- Listen for the date and amount of the last payment made to the account. You'll also hear any past due amounts, as well as the amount and due date of your next payment.
Note: If you mail in your payment, it may take an extra day for it to process and for the Recent Payments section of the website to update.