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Changing Your Voice Mail PIN Using Cox.com or the Cox Connect App


Use the following information to change the PIN number using Cox.com or the Cox Connect App.


  • If you do not currently have a user ID and password on Cox.com, you must create one before you can log in to Voice Tools or Cox Connect. See Cox.com Account Registration and Preferences.
  • Cox Connect is an application for your smart phone or other mobile device that allows you to access and manage your Cox services from anywhere.
  • For instruction on changing the PIN through the phone, see Using Voice Mail Personal Options.

Changing the PIN Using Voice Tools

Use the following information to change your PIN number using Voice Tools on Cox.com.

  1. Click or enter http://phonetools.cox.com into your browser.
  2. Sign in using your Primary User ID.
  3. Click to expand the Settings menu.
  4. Click Voice Mail.
  5. Ensure that Voice Mail is turned On.
  6. Under Voice Mail locate Voice Mail PIN.
  7. Click Change PIN.
  8. Enter your new PIN number.
  9. Re-enter your new PIN number to confirm the change.
  10. Click Save.
    Result: Your new PIN number is available immediately.

Changing Your PIN Using the Cox Connect App

Use the following to change your Voice Mail PIN number using the Cox Connect app from your mobile devices.

  1. Tap the Cox Connect icon on your device.
  2. Sign in using your Primary User ID and Password.
  3. Tap the Home Phone icon.
  4. Tap Settings.
  5. Tap Change PIN.
  6. Enter your new PIN.
    Result: A pop-up window appears indicating the Voice Mail PIN has been modified.

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