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Changing Your Security Question and Answer on Cox.com


Use the following steps to change your Cox Security Question and Answer.


From the Cox.com homepage, click Sign In My Account.


Enter your User ID and Password.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.


Click the arrow on the Account section.

Image of My Account, My Profile link


Under Password & Security, click Update PIN & Security Questions.

Image of My Profile, Update PIN & Security Questions


Update your question and answer with the following steps.

  1. In the Security Question drop-down menu, select your new question.
  2. In the Security Answer field, enter the new answer.

    • To view your answer, click Show.
    • When updating your answer, refer to the following guidelines.
      • Is not case sensitive
      • Should contain between 3-20 characters
      • Can consist of letters, numbers, and spaces
      • Should not start or end with a space, or contain more than one space in the first three characters
      • Should not contain any special characters
  3. Click Save changes.

    Image of Change PIN fields

    Result: A confirmation message You've successfully updated your Security preferences displays.

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