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Changing Your Security Question and Answer on Cox.com

Solution

Use the following steps to change your Cox Security Question and Answer.

1

From the Cox.com homepage, click Sign In My Account.

2

Enter your User ID and Password.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

3

Click the arrow on the Account section.
 

Image of My Account, My Profile link

4

Under Password & Security, click Update PIN & Security Questions.
 

Image of My Profile, Update PIN & Security Questions

5

Update your question and answer with the following steps.

  1. In the Security Question drop-down menu, select your new question.
  2. In the Security Answer field, enter the new answer.

    Notes:
    • To view your answer, click Show.
    • When updating your answer, refer to the following guidelines.
      • Is not case sensitive
      • Should contain between 3-20 characters
      • Can consist of letters, numbers, and spaces
      • Should not start or end with a space, or contain more than one space in the first three characters
      • Should not contain any special characters
  3. Click Save changes.

    Image of Change PIN fields

    Result: A confirmation message You've successfully updated your Security preferences displays.

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