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Changing Your Profile on Cox.com


Your Cox.com user id is used with your password to log into personalized Cox webpages, such as My Bill, Voice Tools, and My Account. Use the following steps to change your user ID, name, and nickname.

Note: Primary user IDs cannot be modified, you can change the account nickname at any time.


From the Cox.com homepage, click Sign In My Account.


Enter your User ID and Password.

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.


Click the arrow on the Account section.

Image of My Account, My Profile link


Under User Accounts, click Update Profile.

Image of My Profile, Update Profile


Refer to the following steps to update the applicable changes.

  1. Enter your new User ID.
  2. Enter a new Name.
  3. Enter a new Nickname.
  4. Click Save changes.

    Image of Update Profile page

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