• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
  • View Cart

Changing Your Primary Contact Email on Cox.com


Your primary email helps you recover your account if you forget your password. Follow the steps below to change your primary contact email address.


Sign in at Cox.com with the following steps.

  1. In a web browser, go to www.cox.com.
  2. Click Sign In My Account at the top of the homepage.
  3. Enter your primary User ID and Password, then click Sign In.

    Note: You must log in as the primary user to modify your primary contact email.

Click View Profile.

image of the My Profile link


In the Email Addresses section, click Edit Email Addresses.

image of clicking Edit Email Addresses


Update your primary contact email with the following steps.

  1. In the Primary Contact Email field, enter your email address.

    Note: Cox recommends entering an email address that is not your Cox Email address.
  2. Click Save Changes.

    Result: A confirmation message and note display.

image of the new primary contact email confirmation and note about verification


To complete the email validation process and finalize the update to your primary contact email address, use the following steps.

  1. Access your email account.
  2. Locate and open the email from Cox Communications.
  3. Follow the prompts.

    Note: Validation requests from Cox expire 48 hours after sending.

Search for More Articles


Image of 2 Chat Bubbles

Need More Help? Let's chat!

Chat live with a Cox agent to get the fastest answers to all your top questions.