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Changing Your Primary Contact Email on Cox.com


Your primary email helps to recover your account if you forget your password. Follow the steps below to change your primary contact email address.


In the Contact Preferences section, click Email Addresses.

Image of Email Addresses link


Update your primary contact email with the following steps.

  1. In the Primary Contact Email field, enter your email address.

    Note: Cox recommends entering an email address that is not your Cox email address.

  2. Click Save Changes.

    Image of Email Addresses update page

    Result: A confirmation message and note display.

To complete the email validation process and finalize the update to your primary contact email address, complete the following steps.

  1. Access your email account.
  2. Locate and open the email from Cox Communications.
  3. Follow the prompts.

    Note: Validation requests from Cox expire 48 hours after sending.

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