The Secret Word (Central Station Passcode) validates that you have authority when speaking with the Central Monitoring Station (CMS) and it is also used to cancel a false alarm. These steps describe how to change your Secret Word in the Cox Homelife mobile app and on the touchscreen.
Important: Make your Secret Word easy to remember, pronounce, and spell. This ensures your Secret Word is accepted by the CMS when canceling an alarm.
Search for More Articles