The Secret Word (Central Station Passcode) validates that you have authority when speaking with the Central Monitoring Station (CMS) and it is also used to cancel a false alarm. These steps describe how to change your Secret Word in the Cox Homelife mobile app and on the touchscreen.
Important: Make your Secret Word easy to remember, pronounce, and spell. This ensures your Secret Word is accepted by the CMS when canceling an alarm.
If you can not remember your Secret Word, your Master Code can be used to cancel a false alarm with the CMS.