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Changing a Scheduled Payment Online


Need to update a scheduled payment on Cox.com? Use the steps below to cancel and reschedule the payment so that you can do the following.

  • Use a different credit card
  • Change the amount
  • Change the payment date

Within 48 hours of the due date, the payment is auto-processing and cannot be canceled.

  1. Sign into www.cox.com/myaccount with your Cox Username and Password.
  2. Click Recent Activity.

    Result: The Recent Activity window displays.

Locate the scheduled payment and click the Cancel link.

highlight Cancel under Recent Payments/Credits

Result: A pop-up dialog box displays.


On the pop-up dialog box, click Yes to confirm you want to cancel the current scheduled payment.

Result: The payment Status changes from Scheduled to Canceled.


To set up a new payment complete the following.

  1. Return to the Pay Bill page.
  2. Enter the amount to pay, the payment method, and the date for the payment to occur.
  3. Click the Preview Details button.
  4. Click the Submit button.
  5. Click the Recent Activity tab to view the newly scheduled payment.

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