• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR
  • View Cart

Changing a Scheduled Payment Online

Solution

Need to update a scheduled payment on Cox.com? Use the steps below to cancel and reschedule the payment so that you can do the following.

  • Change the credit card or payment method
  • Change the amount
  • Change the payment date

Note: Payment processing begins and cannot be stopped 48 hours before the due date. Future dated payments for past due accounts cannot be cancelled.

1

From the Cox.com homepage, click Sign In My Account.

2

Sign in with your User ID and Password.
 

Note: If you can't remember your password, click the Forgot Password? link under the Sign In button.

3

From the Customers drop-down at the top of the page complete the following.

  1. Click My Bill.
  2. Click Recent Activity.

Image of Recent Activity access link

4

Locate the scheduled payment and click Cancel.
 

Image of highlight Cancel under Recent Activity
 

Result: A pop-up dialog box displays.

5

On the pop-up dialog box, click Yes to confirm you want to cancel the scheduled payment.


Result
: The payment Status changes from Scheduled to Cancelled.

6

To set up a new payment, click Return to Billing Overview at the top of the page.

7

Under the Billing section, click the Make a payment button and refer to Making a One-Time Payment Online.
 

Image of MyAccount, Make a payment link

Search for More Articles