Changing a Scheduled Payment Online

Need to update a scheduled payment on Cox.com? Use the steps below to cancel and reschedule the payment so that you can do the following.

• Change the credit card or payment method
• Change the amount
• Change the payment date

Note: Payment processing begins and cannot be stopped 48 hours before the due date. Future dated payments for past due accounts cannot be cancelled.

From the Cox.com homepage, click Sign In My Account.

Sign in with your User ID and Password.
 

Note: If you can't remember your password, click the Forgot Password? link under the Sign In button.

From the Customers drop-down at the top of the page complete the following.

1. Click My Bill.
2. Click Transaction History.

Locate the scheduled payment and then click Cancel. 

Result: A pop-up dialog box displays.

From the pop-up dialog box, click Yes to confirm that you want to cancel the scheduled payment.

Result: The payment Status changes from Scheduled to Cancelled.

To set up a new payment, click Return to Billing Overview at the top of the page.

Under the Billing section, click the Make a payment button and refer to Making a One-Time Payment Online.