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Certified Cable Modems

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Details

Learn about our guidelines for legacy modems and Internet packages and how to select a new modem or gateway for Internet in Choosing the Right Cable Modem or Gateway.
 

To achieve full gigabit speed, ensure your equipment is compatible with 2.5Gbps Ethernet or WiFi 6/6e capabilities.


Note for Business Customers: Visit Business Certified Gateways and Modems to see a list of devices compatible with Business Internet.

Currently Provided Modems and Gateways

Gateway and modem rental options from us are listed in the table below. Panoramic Wifi from provides access to Smart Wifi features like the Panoramic Wifi app, web portal, advanced security, an upgrade commitment, WiFi Extenders, and more. All provided modems and gateways listed below are compatible with Voice.
 

Brand and Model Description Panoramic Wifi Compatible Internet Package
Technicolor CGM4981 DOCSIS 3.1 Yes
  • Go Beyond Fast (2 Gig) with up to 100 Mbps upload
  • Go Super Fast (1 Gig) with up to 100 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
Technicolor CGM4981 Fiber Yes
  • Go Beyond Fast (2 Gig) with up to 2 Gbps upload
  • Go Super Fast (1 Gig) with up to 1 Gbps upload
  • Go Even Faster (500 Mbps) with up to 500 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
CommScope TG4482 DOCSIS 3.1 Yes
  • Go Super Fast (1 Gig) with up to 100 Mbps upload
  • Go Even Faster (500 Mbps) with up to 50 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
CommScope TG4482 Fiber Yes
  • Go Beyond Fast (2 Gig) with up to 2 Gbps upload
  • Go Super Fast (1 Gig) with up to 1 Gbps upload
  • Go Even Faster (500 Mbps) with up to 500 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
Technicolor CGM4331 DOCSIS 3.1 Yes
  • Go Super Fast (1 Gig) with up to 100 Mbps upload
  • Go Even Faster (500 Mbps) with up to 50 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
Technicolor CGM4331 Fiber Yes
  • Go Beyond Fast (2 Gig) with up to 2 Gbps upload
  • Go Super Fast (1 Gig) with up to 1 Gbps upload
  • Go Even Faster (500 Mbps) with up to 500 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
Technicolor CGM4141 DOCSIS 3.1 Yes
  • Go Super Fast (1 Gig) with up to 100 Mbps upload
  • Go Even Faster (500 Mbps) with up to 50 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
Technicolor CGM4141 Fiber Yes
  • Go Super Fast (1 Gig) with up to 1 Gbps upload
  • Go Even Faster (500 Mbps) with up to 500 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
ARRIS / Surfboard TM3402 DOCSIS 3.1
Non-WiFi Internet and Telephone Modem		 No
  • Go Super Fast (1 Gig) with up to 100 Mbps upload
  • Go Even Faster (500 Mbps) with up to 50 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
ARRIS / Surfboard TG1682 DOCSIS 3.0
with 24x8 channel bonding		 Yes
  • Go Even Faster (500 Mbps) with up to 10 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload
ARRIS / Surfboard TG2472 DOCSIS 3.0
with 24x8 channel bonding		 No
  • Go Even Faster (500 Mbps) with up to 10 Mbps upload
  • Fast (300 Mbps) with up to 30 Mbps upload

Not all Panoramic Wifi Gateways are compatible with Smart Wifi features.

2Gbps Capable Provided Routers

The XER10 is a rental router, available via drop shipment.

  • It is not a modem and can only be used as a router.
  • It is only for Fiber customers hooking it up to an ONT and can not be used for DOCSIS equipment.
     
Router Brand
and Model		 Description / WiFi WAN Interface LAN Interface
XER10 - SCER11BELCOX WiFi 7 Router 10Gbps 1x10Gbps + 3x1Gbps

Routers / DOCSIS 3.1 Modems

The following modems and gateways meet our service and performance requirements and are certified for use with all Internet packages, including Multi-Gig and Go Super Fast (1 Gig).

Note: Compatible DOCSIS 3.1 modems on Go Even Faster (500 Mbps) receive up to 50 Mbps upload.

To learn more about Internet packages and speeds, visit www.cox.com/aboutus/policies/speeds-and-data-plans.html.
 

Only modems and gateways purchased or rented directly from us are supported by Customer Support. Obtain your modem or gateway from a vendor other than us, and we’ve confirmed that your Internet service is functioning correctly. You’ll troubleshoot device-related issues using the manufacturer’s user manual or support. You may subscribe to Complete Care to receive support for your modem or gateway and connected devices.

2Gbps Capable Retail Routers

Router Brand
and Model		 Description / WiFi WAN Interface LAN Interface
Netgear Orbi RBK963 WiFi6e Mesh System 10Gbps 2.5Gbps
Asus ET12 WiFi6e Mesh System 2.5Gbps 2.5Gbps
Asus GT-AXE16000 WiFi6e Router 10Gbps 10Gbps
Asus GT-AX6000 WiFi6 Router 2.5Gbps 2.5Gbps
TP-LINK AXE300 WiFi6e Router 10Gbps 10Gbps


Hardware and client requirements for 2Gbps service.

  • WiFi Router with at least 2.5Gbps Ethernet WAN interface
  • WiFi Router with at least 2.5Gbps Ethernet LAN interface
  • PC / MAC with at least 2.5Gbps Ethernet adapter

2 Gig or Lower Compatible DOCSIS 3.1 Modems

Refer to the following table for compatible Go Beyond Fast (2 Gig) modems or lower Internet tiers.
 

Brand and Model Integrated WiFi
ARRIS / Surfboard G36 Yes
ARRIS / Surfboard G54 Yes
ARRIS / Surfboard S33 No
ARRIS / Surfboard S34 No
Hitron CODA56 No
Netgear CM2000 No
Netgear CM3000 No
Motorola B12 No
Motorola MB8611 No
Motorola MG8725 Yes
Motorola MNB1525 No
ARRIS TM9202 No
Technicolor CVA4004 No
Ubiquiti UCI No

1 Gig or Lower Compatible DOCSIS 3.1 Modems

Refer to the following table for compatible Go Super Fast (1 Gig) modems or lower Internet tiers.

Note: Upload speed of compatible DOCSIS 3.1 modems may vary based on your network's capacity and your geographical location.
 

Brand and Model Integrated WiFi
ARRIS / Surfboard CM8200 No
ARRIS / Surfboard G34 Yes
ARRIS / Surfboard G20 Yes
ARRIS / Surfboard G18 Yes
ARRIS / Surfboard SB8200 No
ARRIS / Surfboard SBG8300 Yes
Hitron CODA No
Humax HGD310 No
Motorola MB8600 No
Motorola MG8702 Yes
Netgear C7800 Yes
Netgear CAX30 Yes
Netgear CAX80 Yes
Netgear CBR750 Yes
Netgear CM1000 No
Netgear CM1000v2 No
Netgear CM1100 No
Netgear CM1200 No
Netgear CM2500 No

500 Mbps or Lower Compatible DOCSIS 3.0 Modems

Refer to the following table for compatible Go Even Faster (500 Mbps) modems or lower Internet tiers.

Note: Compatible DOCSIS 3.0 modems on Go Even Faster (500 Mbps) receive up to 10 Mbps upload.

Brand and Model Channels Integrated WiFi
ARRIS / Surfboard DG2460

Note: Only Arris DG2460 modems issued by us are compatible with the our network.		 24x8 Yes
ARRIS / Surfboard SB6190 32x8 No
ARRIS / Surfboard SBG7400AC2 24x8 Yes
ARRIS / Surfboard SBG7580 32x8 Yes
ARRIS / Surfboard SBG7600AC2 32x8 Yes
Asus CM32 32x8 Yes
Linksys CG7500 24x8 Yes
Linksys CM3024 24x8 No
Motorola MB7621 24x8 No
Motorola MG7700 24x8 Yes
Netgear C6900 24x8 Yes
Netgear C7000v2 24x8 Yes
Netgear C7500 24x8 Yes
Netgear CBR40 32x8 Yes
Netgear CM600 24x8 No
Netgear CM700 32x8 No
TP-LINK TC-7650 24x8 No

250 Mbps or Lower Compatible DOCSIS 3.0 Modems

Refer to the following table for compatible Go Faster (250 Mbps) modems or lower Internet tiers.
 

Brand and Model Channels Integrated WiFi
ARRIS / Surfboard SB6183

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 16x4 No
ARRIS / Surfboard SBG10 16x4 Yes
ARRIS / Surfboard SBG6900 16x4 Yes
ARRIS / Surfboard SBG6950 16x4 Yes
Asus CM16 16x4 No
Linksys CM3016 16x4 No
Motorola MB7420 16x4 No
Motorola MG7540 16x4 Yes
Motorola MG7550 16x4 Yes
Netgear C6230 16x4 Yes
Netgear C6250 16x4 Yes
Netgear C6300 16x4 Yes
Netgear C6300v2 16x4 Yes
Netgear CM500 16x4 No
SMC D3CM1604 16x4 No
TP-LINK TC-7620 16x4 No
TP-LINK CR500 16x4 Yes
TP-LINK CR700 16x4 Yes
TP-LINK CR1900 24x8 Yes
Zoom 5370 16x4 No

DOCSIS 3.0 Modems

The DOCSIS 3.0 modems and gateways below are certified for use with various Internet packages, as noted in the following table.

  • Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the  network.
  • If you did not purchase your modem new from a third-party retailer but instead purchased or received it in used condition, then it is possible the modem cannot be used with your Internet service. Contact us to determine if the modem can be activated on your account.
  • The Highest Compatible Internet Package outlined in the table below is based on a wired connection.

Speed Limited DOCSIS 3.0 Modems

Refer to the following table for compatible Go Fast (100 Mbps) modems or lower Internet tiers.
 

Brand and Model Channels Integrated WiFi
ARRIS / Surfboard SB6141 8x4 No
ARRIS / Surfboard SB6180

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 No
ARRIS / Surfboard SB6182

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 No
ARRIS / Surfboard SBG6400 8x4 Yes
ARRIS / Surfboard SBG6580 8x4 Yes
ARRIS / Surfboard SBG6700 8x4 Yes
ARRIS / Surfboard SBG6782 8x4 Yes
Cisco DPC3008 8x4 No
Cisco DPC3010

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 No
Cisco DPC3825

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 No
Cisco DPQ3212

Note:If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4
Compatible with Voice		 No
Cisco DPQ3925

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4
Compatible with Voice		 Yes
DLink DCM301 8x4 No
Hitron-Zyxel CDA30360 8x4 No
Linksys CM3008 8x4 No
Motorola MB7220 8x4 No
Motorola MG7310 8x4 Yes
Motorola MG7315 8x4 Yes
Netgear C3000 8x4 Yes
Netgear C3000v2 8x4 Yes
Netgear C3700 8x4 Yes
Netgear C3700v2 8x4 Yes
Netgear C6220 8x4 Yes
Netgear C6300BD

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 Yes
Netgear CG3000D

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 Yes
Netgear C7000 24x8 Yes
Netgear CG3000Dv2

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 Yes
Netgear CG4500BD

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 Yes
Netgear CM400 8x4 No
TP-LINK TC-7610 8x4 No
TP-LINK TC-W7960 8x4 Yes
Ubee DDW365

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 Yes
Ubee DDW366

Note: If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4 Yes
Ubee DVW326

Note:  If you're using this modem and we provided it, contact us to discuss upgrade options.		 8x4
Compatible with Voice		 Yes
Zoom 5341J 8x4 No
Zoom 5345 8x4 No
Zoom 5350 8x4 Yes
Zoom 5352 8x4 Yes
Zoom 5354 8x4 Yes
Zoom 5360 8x4 No
Zoom 5363 8x4 Yes

Ready to set up your modem or gateway? Visit www.cox.com/activate or contact us.
 

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Still Need Help?

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