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Cancel Subscription from Streaming Subscription Service

Solution

Use the steps below when canceling streaming services for the Contour 2 and Contour Stream Player services.

  • Subscriptions are based on a month to month subscription.
  • Content will continue to be available until the end of the current subscription.
  • Re-order of content cannot be done until the current subscription ends.
  • Refunds and prorates are not applied if canceled.
  • There are two categories where streaming services are located on the applications screen.
    • Streaming Networks
    • Sports
1

Access the applications screen on your Contour 2 receiver. Refer to Accessing the Apps on a Contour 2 Receiver.

2

Using the arrow buttons, highlight the streaming service to cancel, then press OK.

3

Using the arrow buttons, highlight Manage My Subscriptions, then press OK.

image of manage my subscriptions selected

4

Using the arrow buttons, highlight Unsubscribe, then press OK.

image of subscribe selected

Result: A pop-up window displays the confirmation of your order.

image of successful order

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